Lead Software Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

First Citizens India is looking for a release manager to lead and manage releases for the Digital Servicing organization. In this role you will work closely with engineering, QA, product, and operations teams to ensure releases are well-orchestrated, risk-managed, and aligned with strategic business goals — from early planning through production deployment and post-release support.

Additionally, You Will Be Expected To

Lead the planning, coordination, and execution of software releases across digital servicing.

Ensure high-quality, timely, and secure deployments that power the digital experience across web and mobile

Job Details

Position Title: Lead Software Engineer - RM

Career Level: P3

Job Category: Manager

Role Type: Permanent

Job Location: Bangalore, India

About The Team

Impact (Job Summary/Why this Role Matters)

As a Release Manager, you will play a crucial role in advancing First Citizen’s Bank’s digital banking experience. This position is about more than managing deployments; it's about delivering exceptional value to our customers while ensuring a smooth and issue free release process for our internal teams. Strong devops knowledge is required, i.e. you influence the deployment experience in a delightful way. You will work on making releasing new products and features simple and uncomplicated.

Key Deliverables (Duties and Responsibilities)

• Own and drive the end-to-end release lifecycle for digital products and platforms.
• Maintain a centralized digital release calendar in collaboration with development, QA, and product teams.
• Lead early release planning, identifying dependencies, assessing risks, and aligning on timelines and deliverables.
• Facilitate coordination across teams for all types of releases — from hotfixes to large feature deployments.
• Ensure security compliance, QA signoff, and readiness prior to production deployment.
• Drive CAB (Change Advisory Board) discussions for key release decisions and stakeholder alignment.
• Design, implement, and maintain standardized release artifacts including deployment plans, release notes and issue trackers.
• Manage and communicate runbooks, timelines, release notes, and execution plans.
• Coordinate post-release support and facilitate RCA (Root Cause Analysis) for any issues.
• Ensure traceability, audit readiness, and adherence to SVB/FCB’s SDLC and release governance standards.
• Improve and scale release management processes through automation, standardization, and feedback loops.
  
  

Skills and Qualification (Functional and Technical Skills)

Functional Skills

• 8-11 years of release management, program management, or DevOps experience, preferably in digital banking or consumer-facing products.
• Deep understanding of modern SDLC practices, CI/CD pipelines, and agile methodologies.
• Proven ability to manage complex, multi-team releases in fast-paced environments.
• Strong organizational and cross-functional communication skills.
• Familiarity with tools such as Jira, Gitlab, Confluence, or equivalent.
• Experience in issue management, incident tracking, and root cause analysis.
• Comfortable working with product managers, engineers, QA leads, and technical leadership.
• Demonstrated ability to coordinate multi-functional work teams toward completion
• Demonstrated effective leadership and analytical skills
• Advanced written and verbal communication skills a must
• Experience with Microservices, Cloud and knowledge of Agile Methodologies
• Passion to learn and grow
  
  

Technical Skills

• Background in banking technology environments.
• ITIL, Agile, or release-specific certifications.
• Familiarity with devops toolset – including but not limited to gitlab pipelines, Kubernetes, helm based deployments.
• Perform Deployment, Produce Run Books and Technical Implementation Plans
• Measure and monitor progress to ensure releases are delivered on time
• Coordinate release content and effort between Dev and QA teams and coordinate work between different teams at different locations
• Participate in Release Meetings
• Plan and manage all agreed release activities and the release calendar including infrastructure, environments, and data center activities
• Work with development and QA team to understand impacts deployments
• Participate in the co-ordination of Go-Live activities including the execution of the deployment
• Plans and checklists Maintains release repositories and manages key information such as release procedures, dependencies, feature flags and flag status; and notification lists
• Manage production issue triage process to ensure speedy resolution of issues / bugs
• Perform post mortem reviews to identify root causes of release issues and to continuously improve the process
• Experience coordinating mobile app, and web-based product releases.
  
  

Relationships & Collaboration

In this proactive and independent role, you will collaborate with cross-functional teams, influencing and aligning with leadership, to deploy releases. Success requires a deep understanding of Devops toolset, development lifecycle, SDLC, along with the ability to effectively engage with cross functional teams. Your efforts will be pivotal in streamlining processes and contributing to FCB’s growth, enabling our teams to deploy new features and functionality and impact the broader digital banking landscape.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.