Lead Systems Analyst (Business Analyst)

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Pune, Maharashtra, India

Information Technology

Full-Time

First Citizens India

Overview

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Preposition

Be at the Forefront of Vulnerability Management and Remediation activities: Lead from the front to assess and plan remediation for all Vulnerabilities assigned to the Corporate Functions and Wealth business unit.
Champion IT/IS Governance and standards: Remain up to date, well-informed and educate the Corporate Functions and Wealth teams on various standards and policies to enable compliance.
Design and Implement Business Intelligence: Analyze dynamic and diverse data to design and improve reporting solutions to improve business unit velocity in a variety of initiatives.

Job Details

Position Title: Business Systems Analyst

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangaluru

About The Team

Technology operations team is a strategic horizontal unit responsible for standardizing application operations across Corporate Functions and Wealth, ensuring operational efficiency, risk mitigation, and full compliance with enterprise governance requirements.

We are responsible to manage all risk and vulnerabilities for the department and drive remediation.

We also help ensure standards and policies are understood and adopted by the IT Teams by distilling documentation into key takeaways.

Impact (Job Summary/Why This Role Matters)

In this role of Lead Business Systems Analyst, you will be aligned with the Technology Operations vertical of the Corporate Functions and Wealth business unit. You will be responsible for partnering with application owners within the business unit to facilitate completion of non-project work. This ensures application owners can focus on completing objectives on project-work in a timely manner. Your specific focus areas of non-project work will be in Vulnerability Management and IT/IS Standard Management. Additionally, you will own the process to build and socialize supporting reports with all stakeholders.

Key Deliverables (Duties and Responsibilities)

Review and analyze vulnerability reports published to application teams to be able to:

Ensure timely remediation plans are created and followed.
Coordinate conversations with support teams to understand individual vulnerabilities and actions to be completed for successful remediation.
Partner with application teams to alleviate any blockers experienced during remediation efforts.
Partner with application teams to raise and track secondary tasks (i.e.: reassignment requests, exceptions, or issues) as needed.

Explore, understand, visualize, and explain complex process flows pertaining to various IT/IS Standards.
Ensure the Application teams are SDLC compliant by creating and maintaining the required artifacts.
Drive and track our business unit’s participation in compliance initiatives from start to finish.
Understand and implement the annual process of Business Continuity Plan (BCP) and RCSA.
Create and present visualizations and high-level presentations for our senior leaders to consume and cascade to their reports.
Recommend and drive the implementation of process improvements, whether that be writing an automation script, suggesting a more efficient tool to use for processes, or recommending elimination of redundant actions.

Skills and Qualification (Functional and Technical Skills)

A bachelor’s degree in business or a related field or an MBA
A minimum of 3-5 years of vulnerability management experience
Strong spoken and written communicator
Excellent documentation skills
Advanced technical analysis skills
Excellent planning, organization, and time management skills
Exceptional analytical and conceptual thinking skills
Experience working in an Agile framework
Willingness and ability to learn tools and technologies as used by the Bank.
Able to write and implement scripts to automate processes, preferably in:

Powershell
Python
Batch Processing

Strong experience in using the below applications:

MS Office applications (i.e.: MS Excel, MS Word, MS Teams, MS Outlook, MS SharePoint)
Visualization software (i.e.: Tableau and/or MS Power BI)

Relationships & Collaboration

This role demands building relationship with several team within and Outside of the Corp Function department. For one to success in this role, effective communication and collaboration is vital.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

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