Gurugram, Haryana, India
Information Technology
Full-Time
LoginRadius
Overview
Requirements
Customer Engagement :
- 3-6 years of experience.
- Strong proficiency in any of JavaScript, node.js., Php, .net, Golang.
- Strong troubleshooting, diagnostic, analytical, and problem-solving skills.
- Experience with SSO protocols (SAML, OAuth, OIDC, JWT) is a plus.
- Familiarity with CMS platforms(Drupal/WordPress/Magento) is a plus.
- Experience with third-party integrations using REST API is a plus.
- Familiarity with the Identity and Authentication Management system will be a plus.
- Previous experience working with a SaaS product is a plus.
- Experience with client-facing roles and the ability to build strong client relationships.
- Exceptional written and oral communication skills.
- Should be comfortable with rotational shifts.
Customer Engagement :
- Collaborate closely with Customer Onboarding managers to deliver exceptional onboarding experiences and ensure smooth technical implementations.
- Serve as the technical expert and product specialist, offering guidance on product functionality, requirements, technology, and best practices.
- Develop strong relationships with key stakeholders to understand their business goals and technical needs effectively.
- Lead customers through the technical implementation process of our SaaS identity products.
- Provide expert advice on best practices, configuration, and customization to meet specific customer use cases.
- Conduct comprehensive technical training sessions to equip customers with the knowledge needed to leverage our products effectively.
- Set up and configure customer environments, ensuring optimal deployment.
- Troubleshoot implementation issues and support customers through resolution processes.
- Collaborate with customers on testing procedures to ensure the reliability and performance of our product implementations.
- Act as the primary technical contact for all product-related initiatives and projects across your assigned customer base.
- Drive technical engagements throughout the customer lifecycle, offering guidance from initial implementation to ongoing optimization.
- Support customers with technical advice and consultation for new use cases, migrations, and enhancement initiatives.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven ability to manage multiple projects and deliver results within deadlines.
- Strong interpersonal skills and the ability to work effectively in a team environment.
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