M365 L2 Support - Technical Lead- 100% Remote

M365 L2 Support - Technical Lead/Senior Engineer

Experience:8+ Years

Duration: 3 months

Working Hours: - 06:30 PM to 03:30 AM IST.

Location: 100% Remote

Rate:1 LPM



PRIMARY SKILLS

Microsoft 365 Administration

• Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration)

• Microsoft Teams administration and troubleshooting

• SharePoint Online site and permission management

• OneDrive for Business configuration and support

• Microsoft 365 Admin Center and Power Platform basics



Identity & Access Management (IAM)

• Microsoft Entra ID (Azure AD) – user, group, role, and policy management

• Azure AD Connect and Hybrid Identity support

• Conditional Access Policies and MFA configuration

• SSO (Single Sign-On) and Federation concepts

• Role-Based Access Control (RBAC)



Endpoint Management & Intune

• Microsoft Intune – policy configuration, compliance management, endpoint onboarding

• Mobile Device Management (MDM) and Mobile Application Management (MAM)

• Device lifecycle management (Windows Autopilot, BitLocker, etc.)



Security & Compliance

• Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint)

• Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery)

• Microsoft Secure Score analysis and remediation

• Data Loss Prevention (DLP) policy creation and enforcement

• Information Protection (Sensitivity Labels, Compliance Policies)

Licensing & CSP Engagement

• Microsoft 365 licensing plans and service mapping (E3, E5, add-ons)

• License assignment and usage reporting via M365 Admin Center / PowerShell

• CSP model understanding – license allocation, audits, renewals, offers

PowerShell & Automation

• PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD

• Microsoft Graph API (basic awareness for advanced automation)

• Automated reporting and user management tasks

Monitoring & Support Operations

• Microsoft Service Health Dashboard and Message Center

• Incident, Request & Change Management (ITIL framework)

• Root Cause Analysis (RCA) and problem resolution documentation

• Support ticketing systems (ServiceNow, Freshservice, etc.)

Soft Skills & Collaboration

• Effective communication with internal teams, CSPs, and end-users

• Analytical and problem-solving mindset

• Documentation and knowledge base creation

• Ability to work in 24x7 support environments and rotational shifts