Pune, Maharashtra, India
Information Technology
Full-Time
Manba Finance Ltd.
Overview
About The Role
We are looking for a proactive and detail-oriented Assistant Manager Software Support & IT to join our dynamic team.
Responsibilities
This role focuses on providing technical support for ERP or business applications, especially within the NBFC (Non-Banking Financial Company) domain. The ideal candidate will play a key role in ensuring smooth system functionality, resolving client issues, and collaborating with internal teams to enhance software Responsibilities :
We are looking for a proactive and detail-oriented Assistant Manager Software Support & IT to join our dynamic team.
Responsibilities
This role focuses on providing technical support for ERP or business applications, especially within the NBFC (Non-Banking Financial Company) domain. The ideal candidate will play a key role in ensuring smooth system functionality, resolving client issues, and collaborating with internal teams to enhance software Responsibilities :
- Provide end-to-end support for ERP/business applications, including installation, configuration, and usage guidance
- Troubleshoot technical issues and escalate complex problems to the development team when necessary
- Respond promptly and professionally to customer queries and concerns
- Maintain detailed documentation of support issues, resolutions, and best practices
- Collaborate with product, development, and QA teams to identify, track, and resolve software defects
- Assist in refining support workflows and contribute to the creation of internal knowledge
- Stay updated with evolving technologies and industry best practices relevant to ERP systems
- Bachelors degree in Computer Science, Information Technology, or a related field
- 12 years of experience in providing technical support for ERP or business applications (experience in the NBFC domain is a strong advantage)
- Proficiency in SQL, APIs, and web-based technologies
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work collaboratively in a team-oriented environment
- Familiarity with cloud platforms (AWS, Azure, etc.) is a plus
- Recent graduates with strong technical aptitude and an interest in application support may
- Opportunity to work in a fast-growing sector with a dynamic and innovative team
- Exposure to cutting-edge business and financial technologies
- Room for professional development and growth within the organization
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