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2 Days ago

Manba Finance - Assistant Manager - IT Support

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Pune, Maharashtra, India
Information Technology
Full-Time
Manba Finance Ltd.

Overview

About The Role

We are looking for a proactive and detail-oriented Assistant Manager Software Support & IT to join our dynamic team.

Responsibilities

This role focuses on providing technical support for ERP or business applications, especially within the NBFC (Non-Banking Financial Company) domain. The ideal candidate will play a key role in ensuring smooth system functionality, resolving client issues, and collaborating with internal teams to enhance software Responsibilities :

  • Provide end-to-end support for ERP/business applications, including installation, configuration, and usage guidance
  • Troubleshoot technical issues and escalate complex problems to the development team when necessary
  • Respond promptly and professionally to customer queries and concerns
  • Maintain detailed documentation of support issues, resolutions, and best practices
  • Collaborate with product, development, and QA teams to identify, track, and resolve software defects
  • Assist in refining support workflows and contribute to the creation of internal knowledge

bases

  • Stay updated with evolving technologies and industry best practices relevant to ERP systems

And NBFC & Skills

  • Bachelors degree in Computer Science, Information Technology, or a related field
  • 12 years of experience in providing technical support for ERP or business applications (experience in the NBFC domain is a strong advantage)
  • Proficiency in SQL, APIs, and web-based technologies
  • Strong analytical and problem-solving abilities
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a team-oriented environment
  • Familiarity with cloud platforms (AWS, Azure, etc.) is a plus
  • Recent graduates with strong technical aptitude and an interest in application support may

also be Join Us ?

  • Opportunity to work in a fast-growing sector with a dynamic and innovative team
  • Exposure to cutting-edge business and financial technologies
  • Room for professional development and growth within the organization

(ref:hirist.tech)
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