Master Data Governance Analyst – Digital Contact Registration

Job Description

Primary Role: The candidate will be working for the Master Data Governance organization, supporting the Digital Contact Registration process.

Key Responsibilities:

• Review and analyze new customer registrations failures for the Agilent.com website.
• Leverage SAP CRM and SAP ECC to identify account matches and create necessary linkages, including the creation of new contacts and accounts.
• Dispatch welcome marketing communications to newly registered and successfully linked accounts.
• Diagnose and resolve root causes of registration failures in collaboration with various teams and, when necessary, engage with customers.
• Utilize existing HANA/Spotfire reports and registration tools like Delegated Admin.
• Adhere to Agilent governance rules and protocols.
• Assist Digital Product Managers with account setup and troubleshooting.
• Support Commerce teams in resolving login-related issues.
• Engage in data quality and cleanup activities as needed.

Required Skills and Qualifications:

• Demonstrated experience with Microsoft Excel and/or Microsoft Access.
• Attention to detail when working with data sets involving dashboards (such as Spotfire) and relational databases.
• Strong English communication skills, both written and verbal.
• Experience in customer communication.

Qualifications

Professional Experience:

• At least 3 years of experience in a similar data management function involving customer master data (accounts and contacts).
• Hands-on experience with SAP CRM, SAP ECC, Salesforce, and software registrations. Technical MS Office knowledge is an additional advantage.
• Excellent problem-solving abilities and analytical thinking.
• Effective communication and interpersonal skills.
• Ability to work collaboratively within a team and across departments.
• Flexibility and adaptability in a dynamic work environment.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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