Overview
Job Summary: The Associate, IT ERP Specialist is responsible for providing support to internal and external users to use CECO’s ERP effectively to fulfill business objectives. The Associate, IT ERP Specialist will assist other IT ERP Specialists with system upgrades, conduct testing, and user-training. The Associate, IT ERP Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner. Through thorough detail-orientation and proactive problem solving the Specialist will bridge business operations and software.
Essential Duties & Responsibilities: Major responsibilities of the position are listed below. To perform the job successfully, an individual must be trained to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Provide support to ERP related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system.
- Manage, track, and provide solutions to reported issues.
- Provide on-going training to both internal and external users.
- Execute testing of software updates/patches.
- Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
- Assists in the ERP system upgrades.
- Provide references for users by writing and maintaining user documentation and providing technical system support.
Provide backup to the other IT ERP Specialists.