MS Engineering Operations Senior Associate (Sr. Analyst) - Business Analyst RPA – Operate

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Managed Services team is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
  
  

Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Cloud Managed Services Operations team within Cloud Managed Services provides support to run the business including the following: financial management, billing and collections, practice communications, business development and sales strategy support, practice budgeting, utilization and leadership support

Minimum Degree Required (BQ) *:

Bachelor’s Degree

Degree Preferred

Required Field(s) of Study (BQ):

Bachelor’s degree in computer science, Information Technology, or a related field.

Preferred Field(s) Of Study

Minimum Year(s) of Experience (BQ) *: US

Certification(s) Preferred

Minimum of 6-10 years of experience

NA

Required Knowledge/Skills (BQ)

Job Responsibilities:

Job Summary

We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will be responsible for analyzing, designing, and implementing business processes end-to-end. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various departments to ensure the efficient and effective operation of business processes.

Key Responsibilities

Process Analysis and Improvement:

Analyze current business processes and workflows to identify areas for improvement.

Develop and document detailed business requirements and process maps.

Recommend and implement process improvements to optimize efficiency, quality, and performance.

Stakeholder Management

Collaborate with key stakeholders to gather and define business requirements.

Facilitate workshops and meetings to understand business needs and challenges.

Ensure clear communication and understanding of business requirements among stakeholders.

Project Management

Lead projects related to business process improvements from initiation through to implementation.

Develop project plans, timelines, and milestones.

Monitor project progress and ensure timely delivery of project objectives.

Data Analysis And Reporting

Utilize data analysis techniques to gather insights and support decision-making.

Develop and maintain dashboards, reports, and performance metrics.

Present findings and recommendations to management.

Systems Integration

Work with IT and other departments to ensure seamless integration of new systems and processes.

Conduct user acceptance testing (UAT) to ensure systems meet business requirements.

Provide training and support to end-users on new processes and systems.

Documentation And Compliance

Create and maintain comprehensive documentation of business processes and procedures.

Ensure compliance with regulatory and company standards.

Conduct regular audits to ensure adherence to established processes.

Qualifications

Bachelor’s degree in business administration, Information Systems, or related field.

Minimum of [X] years of experience as a Business Analyst or in a similar role.

Strong understanding of business process management and improvement methodologies.

Proficiency in data analysis tools (e.g., Excel, SQL) and business intelligence software (e.g., Tableau, Power BI).

Excellent communication, presentation, and interpersonal skills.

Experience with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).

Ability to work effectively both independently and as part of a team.

Strong problem-solving skills and attention to detail.

Preferred Knowledge/Skills *:

Preferred Qualifications

Professional certification such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).

Experience with ERP systems (e.g., SAP, Oracle) or CRM systems (e.g., Salesforce).

Knowledge of industry-specific regulations and compliance standards.