Ahmedabad, Gujarat, India
Information Technology
Other
Sysnet Global Technologies Pvt.Ltd
Overview
Any Graduate with more than 2 Yrs experience,Good Communication.
Network Support Services– D2D support functions, Tracking of Incidents, Coordination with OEM for escalated calls. Broad scope of Network Service Support is listed below:
1. Network Deliverables –Monitoring of the main and backup/secondary Links and reporting.
2. Monitoring of Bandwidth utilization, latency, packet loss etc.
3. Monitoring of Traffic Pattern over WAN for Critical links under maintenance. Periodically advising BIL for up-gradation of bandwidth based on usage and utilization pattern of links. Monitoring of L2 /L3 switches at all locations/offices.
4. Periodic monitoring of reachability of locations to DC and DR. Call logging with the facility management service providers responsible for co-ordination for switches and LAN equipment at branches in the event of failure and issues, if any. Co-ordination with LAN cabling AMC vendor for cabling related issues at DC and DR.
5. Configuration of L2 and L3 switches for administration, VLAN creation, hardening etc. Hardening of routers (BIL own) and coordination with service providers for routers supplied by them.
6. Installation & Upgrade of IOS on switches / routers (BIL own) as and when provided by SIFY and coordination with service providers for equipment supplied by them. Changing configuration based on SIFY requirement and intimation to MPLS VPN service providers for application of same on all routers.
7. Configuration of routers / switches with syslog server / SIEM tool for log shipment. Configuration of switch port security (binding MAC address with port).
8. Configuring the tool HPOV NNM as per the SIFY requirement as and when informed by SIFY Maintenance of daily / Weekly and monthly uptime/downtime report. Periodic forwarding of uptime/ downtime report to BIL / SIFY.
9. Maintaining / Updating the WAN/LAN diagram at DC and DR and for other locations (in coordination with FM). Maintaining / updating inventory of network hardware along with interfaces, IP address, IOS version etc.
10. Backup of configuration files as per backup policy of BIL and during any configuration changes etc.
11. Labeling of all the cables, MUX, Patch Panels etc., at DC and DR. Re-arranging of network equipment in the same / different rack at DC and DR. Co-ordination with vendor / OEM / service providers during Return merchandise authorization (RMA).
12. Maintaining / Updating of SOP, hardening documents etc. Coordinating with service providers for providing compliance to observations from various audits and for BIL owned devices carrying out the same.
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