Network Administrator

Overview

The IT Support Administrator maintains the IT systems and network of the whole organization. He/she provides IT technical support and ensures a smooth function of IT technologies. He/she monitors the company IT environment, installs, configures hardware and software and solves various technical problems and requests. He/She also provides technical support to the end users.
Skill Requirements

• At least 1 year of experience in a role of IT Administrator or IT Technical support.
• Knowledge of LAN/WAN technologies and network protocols like TCP/IP, DNS, DHCP
• Understanding computer hardware and software technology, shared network resources, Internet access and email.
• Knowledge of Windows client and server operating systems installation and management
• Knowledge of MS 365 and Azure cloud technologies (Intune, Defender, Sentinel)
• Basic Knowledge of Active Directory
• Knowledge of network protocols TCP/IP, DNS, DHCP
• General IT know-how and awareness of IT security principles
• Orientation on mobile platforms and their installation and maintenance.
• Communicative English language
• Good communication skills, logical and analytical thinking, proactive and customer-oriented approach
• Eagerness to learn and adapt to new technologies and security platforms
• Knowledge of VMware and Cisco technologies is welcome

• Providing IT technical support across the company in the local and remote offices
• Working with a ticketing system; responding in a timely manner to service issues and support requests
• Maintenance and distribution of IT equipment, IT asset inventory
• Evaluation, sorting, and forwarding requirements to further level of support
• Manage creating/deletion of user accounts including permissions management
• Installing and configuring computer hardware, software, systems, networks, printers and scanners and other hardware
• Monitoring and maintaining ICT systems and network
• Maintaining and replacing equipment in line with the life cycle company policy
• Maintaining and updating relevant documentation
• Providing guidelines and training on IT systems for end users
• Participate on various IT projects and technology upgrades/deployment
• Cooperation with the global IT team and external vendors
• Regular reporting to upper management