Network Engineer - L2 Support

Cisco Switches, Access Points, Wireless Controllers, Palo Alto, Azure, Infoblox, Microsoft DNS/DHCP, Load Balancers (F5, Azure), Cisco ISE, TACACS

Description

GSPANN is hiring a Network Engineer – L2 Support to manage enterprise networks, firewalls, and cloud infrastructure. This full-time role offers the opportunity to work in a 24/7 environment supporting global network operations and automation initiatives.

Location: Hyderabad / Gurugram

Role Type: Full Time

Published On: 3 July 2025

Experience: 8+ Years

Share this job

Description

GSPANN is hiring a Network Engineer – L2 Support to manage enterprise networks, firewalls, and cloud infrastructure. This full-time role offers the opportunity to work in a 24/7 environment supporting global network operations and automation initiatives.

Role and Responsibilities

• Provide continuous (24/7/365) monitoring and support for firewalls, including Palo Alto (Cloud & On-Premise) and Microsoft Azure Firewall.
• Administer network switches (Cisco), wireless access points and controllers (Cisco, Digital Network Architecture Center [DNAC]), and authentication systems such as Cisco Identity Services Engine (ISE) and Terminal Access Controller Access-Control System (TACACS).
• Manage and troubleshoot load balancers across environments, including F5 and Microsoft Azure solutions.
• Support DDI (DNS, DHCP, IPAM) infrastructure using Infoblox and Microsoft Domain Name System (DNS) / Dynamic Host Configuration Protocol (DHCP) servers.
• Triage incidents, perform root cause analysis (RCA), and escalate unresolved issues to Level 3 (L3) teams or Original Equipment Manufacturers (OEMs) as needed.
• Implement expedited changes and fulfill global service requests with minimal disruption.
• Oversee LAN/WAN infrastructure, including data center LAN, wired/wireless LAN, and cloud networks on Microsoft Azure and Amazon Web Services (AWS).
• Commission and decommission physical and virtual network assets based on operational requirements.
• Perform regular configuration backups and conduct scheduled restoration drills.
• Leverage automation tools for real-time health monitoring, incident self-healing, and system diagnostics.
• Develop and maintain scripts to automate asset provisioning and decommissioning workflows.
• Execute batch jobs and manage system patching, upgrades, and the full asset lifecycle.
• Align network operations with ITIL (Information Technology Infrastructure Library) processes including Incident, Problem, Change, Configuration, and Availability Management.
• Monitor service levels and capacity metrics while maintaining SOPs (Standard Operating Procedures), hardening documentation, and escalation matrices.
• Track the complete asset lifecycle, covering firmware updates and hardware refreshes.
• Ensure compliance with license and warranty tracking, and enforce SLA (Service Level Agreement) adherence with OEMs and vendors.
• Apply patches and hardening configurations according to enterprise security policies.
• Participate in disaster recovery (DR) and backup restoration drills to ensure readiness.
• Contribute to capacity planning, performance optimization, and ongoing service improvement initiatives.
  
  

Skills And Experience

• 4-8 years of experience in network operations or technical support roles within enterprise environments.
• Hands-on expertise in Cisco switches, access points, and wireless controllers.
• Configure and support Palo Alto and Azure firewalls in live production environments.
• Good knowledge of Infoblox and Microsoft DNS/DHCP to maintain DDI services.
• Troubleshoot and manage load balancers such as F5 and Azure-native solutions.
• Use Cisco ISE and TACACS for secure network authentication and access control.
• Navigate cloud networking technologies confidently on platforms like Azure and AWS.
• Write and maintain automation scripts using Python, Ansible, or similar tools.
• Apply a solid understanding of ITIL processes within day-to-day network operations.
• Utilize network monitoring and orchestration tools to maintain system health and uptime.