Information Technology
Full-Time
Vitel Global
Overview
Key Responsibilities
- Provide technical support for VoIP issues to customers via phone and email.
- Diagnose and resolve a range of VoIP problems, including call quality, connectivity, and configuration issues.
- Assist in the setup, configuration, and maintenance of VoIP systems and infrastructure.
- Monitor VoIP infrastructure to ensure optimal performance and identify potential issues proactively.
- Collaborate with internal teams and escalate complex technical issues when necessary to ensure timely resolution.
- Track customer interactions and technical issues accurately in the ticketing system.
- Perform regular system checks and maintenance tasks on VoIP equipment and software.
- Stay updated on the latest VoIP technologies, trends, and industry best practices.
- Provide customer training on VoIP system features and functionalities to enhance user experience.
- 1-2 years of experience in a technical support or network-related role, preferably within an ISP or telecommunications environment.
- Basic knowledge of VoIP technology and concepts (e.g., SIP, RTP).
- Ability to troubleshoot common VoIP-related problems.
- Familiarity with basic networking fundamentals (e.g., TCP/IP, DNS).
- Experience using a ticketing system for tracking support issues.
- Good problem-solving and analytical skills.
- Good communication skills, both verbal and written, with a focus on customer interaction.
- VoIP certifications (e.g., CCNA Voice, CCNP Collaboration).
- Experience with cloud-based VoIP solutions.
- Knowledge of network security protocols.
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