Bangalore, Karnataka, India
Information Technology
Full-Time
Vibgyor Energy
Overview
We are hiring for"Mid-level Technical support engineer / Admin", you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly.
Working Location: Chennai-Koilmbakkam
Its Onsite job
Experience: Min 2 years of work experience in enterprise technical support in-
Interested Candidates Kindly Reach On
varsha12tiwari@gmail.com
7053013122
This job is provided by Shine.com
Working Location: Chennai-Koilmbakkam
Its Onsite job
Experience: Min 2 years of work experience in enterprise technical support in-
- VMWare vSphere 6x-8x
- VMware ESXi 7
- vCenter
- For outsiders, relocation amount will be given
- Resolve customers issues via the telephone, email, or Zoom session
- Reproducing issues in-house and responding promptly
- Regular follow-ups with customers with recommendations, updates, and action plans
- Escalate issues promptly according to standard operating procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
- Participate in technical communications with peers to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training,
- Read and work with other technical support engineers on cases that will help cultivate that expertise
- The logical approach to problem-solving Strong Troubleshooting experience
- General knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
- Ability to troubleshoot networking issues at the L2-L7 layer.
- Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
- Experience in Virtualization Cloud computing will be preferred which includes: vRealize Suite products (vROPS, vRLI, etc), VMware NSX-T 3.x. and vSan
Interested Candidates Kindly Reach On
varsha12tiwari@gmail.com
7053013122
This job is provided by Shine.com
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