Network Engineer

Job Description

Role Overview

As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations.

In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company.

Roles and Responsibilities :

• Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support.
• Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN.
• Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements.
• Familiarity with network routing protocols: BGP, EIGRP, OSPF (VXLAN experience is a plus).
• Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions.
• Demonstrate leadership in overseeing networking and facility projects.
• Ability to manage multiple projects simultaneously while ensuring progress and quality completion.
• Configuration of routing and switching equipment to meet outlined specifications.
• Provide remote support for on-site engineers and communicate effectively with customers during installations.
• Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments.
• Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed.

Preferred candidate profile:

• CCNA Global certificate or relevant training is highly desirable.
• Hands-on experience with firewalls is preferred, ensuring security within network operations.
• Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices.
• Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential.
• Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills.