Overview
About the job:
Key responsibilities:
Monitor network infrastructure using network monitoring dashboards and alerting systems.
Identify, analyse, and respond to network alerts and system alarms in real time.
Perform first-level diagnostics and troubleshooting for issues such as:
Link failures, Device unreachable alerts, High bandwidth utilization, Interface errors, Network latency or packet loss, Log, track, and update incidents in the ITSM/ticketing system with accurate timestamps, troubleshooting details, and resolution steps.
Follow standard incident triage procedures and escalate issues to L2/L3 engineers when required.
Acknowledge alerts and incidents within defined SLA timelines.
Monitor network availability, performance, and capacity metrics.
Perform basic network troubleshooting, including connectivity tests, routing checks, interface verification, and log analysis.
Coordinate with internal support teams, data centre teams, and vendors during incident resolution.
Maintain shift logs, incident reports, and proper handover documentation between shifts.
Assist in scheduled maintenance windows, patching activities, and change implementations.
Support incident management, problem management, and change management processes.
Ensure network uptime and service continuity for critical infrastructure.
Generate daily, weekly, and monthly operational reports on network health, alerts, and incident trends.
Assist in capacity planning and performance monitoring activities.
Follow standard operating procedures (SOPs) and security policies.
Who can apply:
- have minimum 1 years of experience
- are Computer Science Engineering students
Only those candidates can apply who:
Salary:
₹ 4,50,000 - 6,00,000 /year
Experience:
1 year(s)
Deadline:
2026-04-23 23:59:59
Other perks:
Informal dress code, 5 days a week
Skills required:
CCNA, Linux Administration, VPN, Jira, ServiceNow, WAN, LAN, Firewall Configuration, Network Monitoring and Windows
Other Requirements:
Bachelor’s degree in Information Technology, Computer Science, Networking, or Related field.
About Company:
We are an IT service-oriented company that specializes in the implementation and support of network and server infrastructure, software development, cyber security, and artificial intelligence.