Overview
Description
Brief Job Overview
We are seeking a highly skilled and experienced Network Engineer with a minimum of 5-7 years in enterprise networking environments. The ideal candidate will have hands-on expertise with Cisco switches, Routers, Wireless LAN Controllers (WLC), Access Points, firewalls and a solid understanding of network technologies. Familiarity with SD-WAN, Zscaler, Carbon Black Defense (CB Defense), Cisco DNA Center (DNAC), and Cisco Unified Communications Manager (CUCM) is essential.
This role involves providing hands-on, on-site support across 3 USP locations in Hyderabad, working closely with local teams and coordinating with stakeholders across various USP departments and organizational levels. The candidate should be proactive, highly collaborative, and capable of independently driving tasks to resolution while maintaining strong communication and documentation practices.
How will YOU create impact here at USP?
In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.
The Network Engineer has the following responsibilities:
- Support network infrastructure by performing troubleshooting, monitoring, and resolving connectivity issues.
- Maintain enterprise network infrastructure including LAN, WAN, WLAN, and security components.
- Configure and manage Cisco routers, switches, WLCs, and access points.
- Manage Cisco CUCM (Call Manager) for unified communications.
- Administer and optimize Cisco DNA Center for network automation and assurance.
- Maintain SD-WAN solutions for branch and remote site connectivity.
- Configure and troubleshoot Cisco Firepower firewalls.
- Support remote access VPN solutions and secure connectivity for remote users.
- Monitor and manage Internet Leased Lines, ensuring optimal network connectivity.
- Raise and manage TAC cases with Cisco or AMC vendors for any network-related issues, including performance, configuration, or hardware failures.
- Perform IOS and software upgrades on network and collaboration infrastructure to ensure stability, performance, and security compliance.
- knowledge of routing protocols (EIGRP, OSPF, BGP) and switching technologies (STP, VLANs, EtherChannel).
- Manage incidents, service requests, and problem tickets using ServiceNow, adhering to SLA timelines.
- Raise and manage Change Requests, ensuring proper documentation, risk analysis, and impact assessment.
- Represent changes in CAB meetings to seek approvals and communicate implementation plans.
- Work on project tasks and help deliver them on time
- Collaborate with cross-functional teams to support IT infrastructure projects.
- Maintain documentation and diagrams of network architecture and configurations.
Who is USP Looking For?
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
Bachelor’s degree in computer science, Information Technology, or a related field.
5-7 years of experience in network engineering within enterprise environments.
Proficient with Cisco switching, routing, wireless, and firewall platforms.
Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, etc.).
Experience with CUCM, Cisco DNA Center, SD-WAN, WLC, and Access Points.
Knowledge of VPN technologies, remote access solutions, and firewall configuration.
Skilled in using network monitoring and troubleshooting tools.
Excellent communication, analytical, and problem-solving skills.
Additional Desired Preferences
Desired preferences are to showcase any additional preferred levels of expertise to perform the role. Reminder: any items listed in this section are not requirements nor disqualifies for candidate consideration.
- CCNA / CCNP or equivalent certifications are preferred.
- ITIL Foundation certification is an added advantage.
Supervisory Responsibilities
If yes, what is the number of direct reports and their titles? No
Who is USP?
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.
At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.
USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.
