
Overview
? Commissioning of new links
? VLAN management
? Backup of configuration & restoration
? Addition and modification of routes
? Closure of new incidents
? Liasoning with vendors for escalation
? Preparing root cause analysis
? Preparation of Network diagram - LAN/WAN topology
? Configuration & testing of new network devices
? Creation & modification of access list
? Analysis of LAN/WAN traffic
? Syslog analysis, IOS / FOS upgrades
? Implementation of hardening mechanism
? Monthly / Fortnightly call analysis
? Device rights control
? Preparation of capacity report
? Management of IP address
? Response time analysis & report
? Configuring thresholds for Router & Switch CPU usage, memory usage, bandwidth usage, error % and monitoring the same, alarm generation against any violations
? 24X7 monitoring for any faults (like router outages, link outages, exceeding set thresholds).
? Back-up link availability testing and monitoring.
? Build and configure redundant links, equipment to handle eventuality & reduce down time.
? Network Troubleshooting & recovery in case of any outage
? Performing router, switch, link and modem reconfiguration & troubleshooting.
? Monitor and control configuration aspects like IP address, subnet mask, DNS settings, etc.
? Monitoring existing IOS & patch installed and managing new IOS upgrades.
? Creating new users (Administrative and Privileged) and managing them.
? Configuring and managing IPSEC tunnels (site to site and Remote Access VPN).
? User Account Management: Configuring user authentication.
? Configuring authentication protocols that are available in Cisco IOS (like PAP, CHAP and AAA)
? Implement encrypted password management mechanisms on all supported devices
? Implement privilege rights based on user rights for controlled access. All requests for user creation, modification and deletion will be authorized by customer’s concerned people in a prescribed format.
? Generation of Reports like Switch Availability Report, CPU utilization Report, Capacity Planning Report. Site Availability, Link uptime, ISDN uptime, Bandwidth Utilization, Application-wise Analysis, Link Error, Latency and Trend Analysis Report.
? Network Device Hardening
? WLAN attack detection and Mitigation.
? WLAN security alarm Monitoring and Management.
? Real-time End-User Monitoring.
? WLAN Configuration fine-tuning.
? Upgradation and management of Firmware (AP OS).
? Access Point Inventory Management
? Online WLAN Network Dashboard.
? Providing Availability and Security Reports of Wireless LAN