Network Engineer / Systems Infrastructure Engineer

Overview

We are looking for a Network Engineer / Systems Infrastructure Engineer who can assume hands-on ownership of hardware labs, POS devices, and environmental reliability. If you are passionate about building scalable software systems, have expertise in system networks and peripheral integration, and possess POS domain knowledge, we would love to hear from you.

ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries by focusing on creating value through innovation.

Job Responsibilities:

• Manage and maintain the design and equipment (such as VeloCloud Edges, switches, access points, etc.) that constitutes the information infrastructure.
• Resolve issues escalated from Tier-1 support and engage with/escalate to Store & Core Network support staff
• Establish performance baselines and thresholds for VeloCloud edges, switches, access points, and wireless clients
• Understand and identify bandwidth, reliability, and minimum latency requirements based off amount/type of supported devices
• Perform trend analysis and mitigate incidents using the following tools: SevOne, LogicMonitor, SumoLogic, VeloCloud Orchestrator, Mist and Cisco Wireless portals, ServiceNow
• Create and maintain technical diagrams of the LAN/WAN architecture
• Support, maintain, and manage Cisco and Mist wireless environments. Must have experience and understanding in wireless technologies.
• Troubleshoot all issues using the OSI model and be able to document and show that each layer has been validated.
• Design structure of additional file servers as we grow beyond the capacity that exists today
• Implement configuration changes to network hardware and identify when changes need visibility and approval before implementing. Must be able to identify what types of changes could impact service
• Maintain TCP/IP configurations throughout the LAN/WAN
• Document all weekly tasks/requests and provide daily updates in Jira
• Create and Manage Network ACL through use of Next Generation Firewalls and Software Defined WAN technologies
• Maintain a good working knowledge of current infrastructure and future trends and technologies
• Research patches, updates, firmware and related sources for possible issues and perform updates as needed
  
  
  

• 4+ years of relevant experience
• CCNA or equivalent certification
• Hands-on experience with hardware labs
• Must have experience supporting and working with: enterprise-level wireless networks, Cisco switches, VoIP, monitoring platforms, and working with vendors/on-site technicians
• Hands-on experience with peripheral integration (Bluetooth, Serial, USB)
• Experience managing a large and complex WAN utilizing multiple networking protocols.
• Prefer experience administering or engineering a LAN with 375+ nodes, including 1-2 years working with Cisco IOS.
• Network technologies, including but not limited to: BGP, OSPF, MPLS, VLANs, VXLAN
• Firewall ACL’s and IPSEC tunnel configuration and troubleshooting
• Ability to prioritize rapidly shifting priorities and workloads, follow SOP’s, project steps, and procedures, and create SOP documentation and suggest timeframes for completion of new projects
• POS domain knowledge preferred