Network Engineer Tier 3

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit .

• 3rd line break/fix support for customer services across the multinational and multivendor GTT network.
• Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate.
• Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
• Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
• Provides work instructions, guidelines and training sessions to junior engineers when required.
• Communication and documentation of customer and service-specific support information to the 1st line teams.
• Proactive problem management based on technical and trend analysis to drive ever-better network performance.
• Technical review and ownership of key network management systems.
• Scope new developments to support continuous improvement of network quality and resilience.
• Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.
• Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention.
• Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security.
• Maintain up-to-date documentation of automated processes, scripts and network changes

• Minimum 5 years of experience within IP Operations environment of a Telco or large ISP.
• Minimum 3 years of work in IP technical 2nd line support position.
• Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.
• Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred.
• Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills.
• Excellent technical knowledge of CE/CPE configurations and troubleshooting.
• Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc.
• Strong experience in the use of IP management tools, both commercial and open source.
• CCNP or JNCIP certification is preferred.
• Ansible, Python, Bash scripting language desirable.