Coimbatore, Tamil Nadu, India
Information Technology
Full-Time
Embee Software
Overview
Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing company standards.
- Provides direct support to technical and non-technical support in order to define requirements and deliver solutions to meet customer needs including site-to-site VPNs, remote access VPNs, and leased lines
- Knowledge of network routing protocols like BGP, OSPF and switching protocols including STP, VPC & LACP.
- Administrating and Managing of Network devices - Switches, Wireless Infrastructure and Firewall which includes patch management and IOS upgrades.
- Implementing of Network Infrastructure to cater internet services and intra centre connectivity to access centralized resources (e,g DNS, DHCP, VRRP).
- Design and implement new solutions and improve resilience of the current environment
- Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation.
- Secure network systems by establishing and enforcing policies and defining and monitoring access.
- Support and administer firewall environments in line with IT security policy.
- Report network operational status by gathering and prioritising information and managing projects.
- Upgrade network equipment’s to the latest stable firmware releases.
- Provide remote support to on-site engineers and end users/customers during installation.
- Provide remote troubleshooting and fault finding if issues occur upon initial installation.
- Undertake Device management and audit of IP addressing and hosted devices.
- Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
- Speak to customers via email and phone for initial requirement capture. Ensuring for resolution of issues within defined SLA.
- Maintaining and reviewing Network Infrastructure inventory – Network Device & Internet link details, ISP dockets and Network diagrams.
- 24x7 availability in case of network outages or critical issues.
- Experience being tasked outside their training, willing to take on and learn new technologies. Experience interacting with vendors, onshore and offshore and ISPs.
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