Network Operations Engineer

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  
  

The Impact You Will Have In This Role

The Enterprise Network Services team is responsible for maintaining the highest level of availability and performance of infrastructure across the enterprise. Responsibilities span across all ITSM areas (Incident, Problem, Change, and Service Delivery). It also includes representing infrastructure services on projects and enterprise-wide efforts like Disaster Recover and Network modernization. It requires collaboration between operations, engineering, and architecture to maintain existing infrastructure as well as modernizing technology .

Your Primary Responsibilities

• Administer and provide 24x7 support all areas of the DTCC enterprise network including campus, WAN, DMZs, and extranets.
• Implement, and support new technologies within the network environment.
• Spearhead troubleshooting efforts with external clients, internal clients, and major incident management teams.
• Assist with key projects and deliverables, including pre & post implementation testing and planning.
• Coordinate scheduling and implementation of system maintenance, release updates, hardware upgrades, and/or new technology deployments adhering to stringent change management policies and maintenance windows.
• Execute performance and statistical monitoring to develop procedures and best practices which improve overall environment.
• Manages risk across the environment including scheduling maintenance and implementation of changes.
• Handles system events or major incidents with urgency. Escalates as appropriately required.
• Maintain documentation including baseline standards, processes, and procedures. Keep documents up to date and in compliance with emerging industry standards.
• Support DDoS and penetration testing as well as any required remediation efforts.
  
  

Qualifications

• 3+ years of related experience
• Bachelor's degree (preferred) or equivalent experience
  
  

Talents Needed For Success

• Networking Operational and Engineering skills in a global enterprise environment focused on Layer 2 & 3, DNS, Load Balancing, and security.
• Proven experience troubleshooting complex network issues.
• Solid foundation of networking software & hardware including layer 2 and layer 3 protocols.
• Experience with F5 load balancers, Infoblox DNS and Palo Alto Firewalls is desired.
• Superior customer service skills.
• Excellent communication skills, both written and verbal.
• Ability to work in fast paced environment with stringent service levels.
• Risk minded, with the ability to work independently and as a team.
• Hands-on knowledge of managing ITSM ticket, including incident, change, problem management (prefer SNOW)
• Flexibility to work overtime and on non-scheduled days on occasion.
• CCNA Certification or demonstration of equivalent knowledge.
• Experience working in a global enterprise for a financial services company is a plus.
• Understanding of the TCP/IP protocol stack and the ability to analyze packet captures.
  
  

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

About The Team

Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.