Hyderabad, Telangana, India
Information Technology
Full-Time
BetaTest Solutions Pvt. Ltd.
Overview
Experience : 37 years.
Shift Timing : 5:00 PM to 2:00 AM IST.
Location : Bangalore / Remote.
Responsibilities
Shift Timing : 5:00 PM to 2:00 AM IST.
Location : Bangalore / Remote.
Responsibilities
- Design, configure, and manage Zscaler ZIA, ZPA, and ZCC solutions based on business requirements.
- Define and implement global standards, policies, and procedures related to Zscaler deployments.
- Provide support for L2/L3 incidents and service requests, ensuring timely resolution within defined SLAs.
- Act as an escalation point for complex Zscaler-related issues and participate in on-call rotations.
- Develop and maintain architectural design documentation, configuration records, and SOPs.
- Lead Proof of Concept (POC) efforts for Zscaler features and recommend adoption strategies.
- Monitor the health and performance of Zscaler environments, ensuring service continuity and policy compliance.
- Collaborate with IT Security, Infrastructure, and Application teams to align deployments with organizational goals.
- Automate provisioning, configuration, and policy enforcement using tools such as Terraform (where applicable).
- Support audits and compliance checks related to Zscaler access and policy configurations.
- Stay updated with the latest Zscaler features, security trends, and best practices.
- Assist in training and documentation efforts for support teams and stakeholders.
- 3+ years of hands-on experience working with Zscaler technologies (ZIA, ZPA, ZCC).
- Experience in deploying and managing Zscaler environments in enterprise setups.
- Strong understanding of Zscaler policy creation, SSL inspection, web filtering, and authentication integration.
- Familiarity with ITIL processes Incident, Problem, and Change Management.
- Experience working in support environments, including handling tickets and escalations.
- Ability to collaborate across cross-functional teams and communicate technical concepts clearly.
- Exposure to integrations with tools like Azure AD, Okta, and endpoint management/EDR platforms.
- Experience using Terraform or CI/CD pipelines for Zscaler configuration management and automation.
- Familiarity with SD-WAN, firewall, or cloud security tools in a hybrid network environment.
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