New Grad - Associate Technical Support Engineer_India 2026_MIT

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Who Is Okta? | About Okta

Okta is an enterprise-grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta you can manage access across any application, person, or device. Whether the people are employees, partners, or customers, or the applications are in the cloud, on-premises, or on a mobile device, Okta helps you become more secure, make people more productive, and maintain compliance. The Okta service provides directory services, single sign-on, strong authentication, provisioning, workflow, and built-in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on-premises applications, directories, and identity management systems

Watch this 1- min video to meet the people behind the world’s leading identity company: Watch here

Location: India Innovation Centre, Bangalore (Hybrid working)

Shift Timings : Australian shift — typically starts around 7:30 AM IST and ends at 4:30 PM, with occasional early logins.

Position Description:

Okta is looking for graduates who are ready to kickstart their careers within our Global Technical Support team!

The ideal person is articulate and passionate about technology. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment.

We are looking for problem solvers who care about making a meaningful impact for our customers and enjoy working as part of a collaborative, distributed team.

As a new grad, you will be supported along the way and will have opportunities for continuous learning and mentorship.

Job Duties and Responsibilities:

The Associate Technical Support Engineer is the primary point of contact for all support related issues for Okta’s enterprise customers. This Engineer acts as the voice of the customer to ensure technical support and best practice guidance are provided within published SLAs.

• Troubleshoot and Resolve Issues: Investigate and resolve technical support issues for Okta customers via phone, email, and our ticketing system.
• Customer Communication: Provide timely and professional communication to customers, ensuring they are kept informed of the status of their issues.
• Knowledge Sharing: Document solutions and contribute to our internal knowledge base to help the entire team and our customers.
• Collaboration: Work closely with senior engineers and other teams (such as engineering and product management) to escalate and resolve complex problems.
• Continuous Learning: Participate in ongoing training to stay current with Okta products and the broader IAM industry.
• Be a continuous learner!
  
  

Minimum Required Knowledge, Skills, and Abilities:

• Graduating in 2026 with a Bachelor’s degree in Computer Science or related fields.
• Ability to learn new technologies quickly.
• Excellent collaboration and communication skills (both verbal and written).
• Excellent analytical and organizational abilities. Ability to remain calm, composed, and articulate when dealing with high pressure situations.
• Familiarity with multi-factor mechanisms across both mobile and desktop platforms (Email, Push MFA, etc).
• Cross-platform OS knowledge [Linux, Mac OS X, Windows].
• Fundamental knowledge of Cyber Security and Cryptography
• Skilled in computer networking OSI, and network protocols such as SMTP, DNS and DHCP.
• Be able to translate technical issues to appropriate audiences.
• Broad knowledge of fundamental information security concepts.
  
  

What You Can Look Forward to as a Full-Time/Intern at Okta

• • Supporting customers with real-world impact
  • Mentorship and career growth
  • Inclusive culture and fun communities
  • Social impact opportunities
  • Great perks and flexibility.
    

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
  
  

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.