Payment Business Analyst

Overview

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Payment Business Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

We are seeking a detail‑oriented and analytical Payment Business Analyst to join our team. In this role, you will drive insights, support product and operational decisions, and ensure the efficiency, compliance, and scalability of our payment processes. You will collaborate cross‑functionally with Product, Engineering, Finance, Risk, Compliance, and external payment partners to enhance our end‑to‑end payment ecosystem.

What you will do

• Gather, document, and translate business requirements into clear functional specifications for payment systems and workflows.
• Conduct gap analyses and propose process improvements for payment operations, reconciliations, and customer payment journeys.
• Support payment product enhancements by working closely with Product Managers and Engineering teams.
• Monitor payment success rates, transaction flows, settlement timelines, and processing costs.
• Identify root causes of payment failures and collaborate with stakeholders to define corrective actions.
• Analyze payment data to derive insights on customer behaviour, payment performance, fraud trends, and operational bottlenecks.
• Present analytical findings to leadership to inform strategic decisions.
• Liaise with payment service providers (PSPs), acquirers, banks, and other partners to troubleshoot issues and optimize performance.

• Bachelor’s degree in Business, Finance, Engineering, Information Systems, or a related field.
• 8+ years of experience in payments, fintech, banking, or financial operations.
• Strong analytical and problem‑solving skills with experience using SQL, Excel.
• Solid understanding of payment methods (Swift/SEPA), payment gateways, fraud controls, and settlement processes.
• Experience working with cross‑functional teams in an agile environment.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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