Platform Product Manager - Technical

The Platform Product Manager is responsible for shaping the strategic direction of internal components to better serve application development teams and align with business-wide priorities such as cost efficiency, scalability, and developer experience. This is a highly strategic role, focused on understanding organizational needs, engaging stakeholders, and guiding the evolution of test platforms from a value and outcomes perspective.

Key Responsibilities

Vision & Strategic Direction

• Define the long-term vision and strategic intent for platform product within the organization.
• Align product evolution with broader business goals including scalability, cost optimization, and improved developer experience.
Serve as the strategic interface between engineering capabilities and business priorities.

Customer & Market Understanding

• Present and collaborate with existing and potential external customers for leveraging Amadeus internal products and services
• Identify and analyze internal user groups (e.g., developers, QA, DevOps) of the product.
• Lead discovery efforts to capture internal user feedback, unmet needs, and pain points.
Assess industry trends and competitive benchmarks to inform product direction.

Stakeholder Engagement & Advocacy

• Build strong, trust-based relationships with cross-functional stakeholders including engineering, operations, and business leaders.
• Represent customer needs and priorities in strategic discussions.
Drive alignment across teams through transparent communication and shared understanding.

Strategic Planning & Investment Framing

• Shape investment cases for modernization efforts and infrastructure enhancements.
Translate vision into high-level initiatives and success themes, rather than detailed execution backlogs.

Success Metrics & Continuous Learning

• Define and track strategic KPIs such as system adoption, cost-to-run, and developer / customer satisfaction.
• Use insights and feedback loops to refine strategy and improve long-term outcomes.
Maintain situational awareness of internal needs and external shifts to ensure an adaptive vision

Requirements

• Minimum 10 years of experience in complex business environments or international/matrix organizations.
• Proven track record in technical product management, with the ability to interface effectively with engineering teams.
• Strategic mindset with demonstrated ability to shape long-term product direction and business alignment.
• Strong business planning, budgeting, and investment framing skills.
• Excellent stakeholder management, communication, and negotiation capabilities.
• Customer and market-oriented approach to product thinking.
• High level of accountability, adaptability, and proactive leadership.
• Sharp analytical and critical reasoning skills.
• Experience in the travel or technology infrastructure domain is a plus.

Diversity & Inclusion