Principal Business Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Principal Business Analyst working onsite in Mohali, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in INDIA says it all!

What You’ll Do -

We are seeking a Principal Business Analyst to support our Healthcare Portfolio with strong analytical, financial, and presentation skills. This individual will be responsible to providing data-driven insights, financial analysis, and invoice reconciliation, while also preparing executive-level presentations to drive key business decisions.

The ideal candidate is detail-oriented, proficient with numbers, and has a strong business acumen to translating data into actionable recommendations. Additionally, the candidate should be a team player, adaptable to our collaborative culture, and comfortable working in a flexible work environment (remote or onsite).

You'll report to Vice President

During a Typical Day, You’ll

Financial Analysis & Reporting

• Provide quick and accurate financial summaries for the healthcare portfolio.
• Prepare reports for executive leadership with clear insights and recommendations.
• Invoice Reconciliation & Budget Review.
• Review and reconcile invoices to ensure accuracy and compliance.
• Identify discrepancies and work with stakeholders to resolve them.
• Support budget tracking and variance analysis.
  
  
  

Executive Presentations & Insights

• Develop professional, visually compelling presentations for leadership.
• Present financial insights and operational data in a clear and concise manner.
• Support leadership with data visualization, business storytelling, and executive summaries.
  
  
  

Business & Data Analysis

• Gather, analyze, and interpret healthcare-related business data to drive strategic initiatives.
• Work closely with cross-functional teams to identify trends, risks, and opportunities.
• Provide actionable insights through dashboards and reports.
  
  
  

Collaboration & Culture Fit

• Work closely with internal stakeholders to support healthcare operations.
• Adapt to a fast-paced environment and collaborate effectively with teams across various locations.
• Uphold company values and contribute to a positive, team-oriented culture.
  
  
  

What You Bring To The Role

• Strong financial acumen - Ability to analyze numbers, create summaries, and support decision-making.
• Experience with invoice reconciliation - Ensuring accuracy in billing and financial processes.
• Proficiency in executive presentations - Ability to create and deliver high-quality reports for leadership.
• Data analysis & visualization - Strong analytical mindset with the ability to interpret business trends.
• Proficiency in Microsoft Excel, PowerPoint, and financial tools (e.g., Tableau, Power BI, or similar).
• Excellent communication skills - Ability to convey complex financial data in a clear and meaningful way.
• Adaptability & cultural fit - A team player who thrives in a collaborative, flexible work environment.
• Prior experience in healthcare industry (preferred but not mandatory).
  
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  
  
  

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

India-Punjab-Mohali