Principal Software Engineer

Overview

We are seeking a technically adept Principal Support Engineer to join our Fidelity Health Benefits Platform (FHB) team within Workplace Investing (WI). In this critical role, you will serve as a technical authority driving the stability, scalability, and continuous evolution of our production systems. You will lead the resolution of the complex and high-impact issues, shape support strategies, and influence engineering practices across teams. Your deep expertise and proactive approach will help guide towards operational excellence, mentor engineers, and ensure that our systems consistently meet the needs of our customers and partners.

The Value You Deliver

As a Principal Support Engineer, you’ll serve as a technical authority in ensuring the resilience, scalability, and operational excellence of our FHB platform. Your work will directly influence the experience of millions of users by driving systemic improvements, leading the resolution of the most complex production challenges, and shaping the future of our support practices. In a culture that values innovation, accountability, and continuous learning, you’ll mentor engineers, collaborate with multi-functional leaders, and champion initiatives that elevate platform reliability and team effectiveness. Your leadership will be instrumental across the entire incident lifecycle—from proactive detection and architectural guidance to resolution, communication, and long-term prevention strategies.

The Skills That Are Key To This Role

• You should have experience in supporting and scaling enterprise-grade software systems, with a consistent track record of leading support strategy, driving operational excellence, and influencing multi-functional priorities. As a Principal Support Engineer, you are expected to lead the reliability and support posture of the platform and mentor teams to deliver functional, resilient, scalable, and secure systems.
• Advanced Java & Spring Boot: Deep expertise in Java-based systems, including performance tuning, memory optimization, and the ability to influence design decisions that impact supportability and reliability
• SQL & PostgreSQL: Skilled in analyzing query performance, optimizing database interactions, and supporting large-scale data operations
• Linux Command Line: Proficient in Linux environments and scripting
• Azure: Extensive experience in Azure cloud and containerized deployments
• Monitoring & Alerts: Define and drive the observability, including the design of dashboards, alerting mechanisms, and reliability metrics. Lead reliability reviews with application owners and engineering teams to ensure proactive risk mitigation.
• CI/CD & DevOps: Build robust CI/CD and shift left practices and improve operational efficiency
• Analytical Thinking: Ability to break down complex problems and identify root causes
• Security & Compliance: Champion secure development and support practices and lead compliance efforts
• Communicate clearly and provide leadership level communication during high-impact incidents and application issues.
• Incident Management: Triage incoming incidents, perform initial diagnosis, and lead issue response and drive root cause analysis and postmortem documentation
  
  

• Experience in US Benefits Administration or US Healthcare Payor domains is highly valued.
• Proven record to operate in mature product environments with long-term support and stability.
  
  

As a Principal Support Engineer of the Fidelity Health Technology Team, you will play an important role in shaping the reliability, scalability, and operational excellence of the FHB platform. Your work directly influences the experience of millions of users by driving systemic improvements, leading the resolution of high-impact issues, and guiding support strategy across teams. In this dynamic, customer-centric environment, your leadership ensures business continuity, cultivates a culture of resilience, and empowers teams to deliver high-quality, dependable services at scale.

The Expertise we’re looking for

• Bachelor's degree or equivalent experience in Computer Science or Management Information Systems, along with 8+ years of demonstrated experience
• Expertise in Java, Spring Boot framework, SQL and in exploring new frameworks, dev tools and advance software engineering practices.
  
  

Category:

Information Technology