Production Support Business Analyst

Role description

The core activities conducted by the Production Support BA are analysing, troubleshooting, and resolving issues related to our insurance policy administration (PAS) system, ORIGAMI. It also includes working on system enhancements to deliver better functionality and use of the PAS.

This position requires a strong understanding of insurance operations, production support processes, and stakeholder management.

The BA reports to the head of Production Support

Activities:

The Production Support BA is the link between the business for:

• Incidents and Problems: understand what is not working as it should be and work with the technical resources to identify the issue and find a solution

• Enhancement: translate the users’ requirements for the technical team to make the necessary configuration changes to deliver the change.

Incident and Problem Management

Triage & Investigation: Categorise incidents by impact and urgency, analyse logs, and diagnose root causes to determine appropriate actions.

Workarounds & Resolution: Implement temporary fixes to restore service quickly while collaborating on long-term solutions to prevent recurrence.

Communication & Documentation: Keep stakeholders informed, track recurring issues, and document root causes and resolutions to enhance future incident handling.

Business & Functional Analysis

Gather, document, and validate business requirements for system enhancements.

Work closely with configuration teams to implement necessary system changes.

Support backlog prioritisation, working alongside the Production Support lead.

Testing & User Acceptance Support

Conduct functional testing to validate fixes and enhancements.

Support User Acceptance Testing (UAT) by coordinating test cases and providing guidance to business users.

Skills

• 
  Insurance Industry Expertise

• Solid understanding of commercial insurance processes.

• Technical & Analytical Skills

• Experience working with PAS.

• Ability to analyse system data problems and recommend solutions.

• Communication & Collaboration

• Strong ability to communicate with stakeholders across technical and business teams.

• Desired Attitude & Work Style:

• Proactive & Self-Sufficient – Able to work independently, manage tasks, and prioritize workload effectively.

• Collaborative Mindset – Comfortable working in a small team, fostering a supportive and solutions-driven environment.

• Can-Do Attitude – Problem-solving mindset with a willingness to take initiative.

• Experience & Qualifications:

• 3+ years of Business Analyst experience in the insurance industry.

• Proven expertise in business requirements gathering, prioritization, and estimation.

• Hands-on experience with software implementation and collaboration with development teams.

• Proficient in using DevOps

About RCG Global Services
At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today’s challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.