Production Support/Senior Software Engineer

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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role you will:

• Drive the business value outcomes through smooth production working by the support teams. Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.
• Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.
• Improve the alerting and monitoring mechanism for early detection of incidents.
• Work closely with the Engineering / product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
• Leadership skills needed to lead technical improvements in the systems, negotiation with the stakeholders for bringing the best business demand outcomes. Bring effective collaboration among various IT teams for superior production performance

To be successful in this role, you should meet the following requirements:

• Strong analytical and judgmental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output. Very good trouble shooting skills needed.
• A high level of communication and coordination skills is required as the role needs to interact with various external and internal stakeholders on a day-to-day basis. Ability to work with senior stakeholders and various global technical and business parties and drive all the technical and business discussions. Ability to prioritize and work independently within a diverse team environment.
• About 7-10 years of IT experience with Big Data, Hadoop, Spark, Scala as primary skill set. Sound knowledge of Juniper, Airflow and Control-M scheduling tools preferred.
• Strong influencing and negotiation skills with excellent interpersonal skills, including verbal and written communication skills.
• Ability to manage in a crisis and to make good and timely decisions in tough situations.
• Demonstrate ability to handle multi-task, to work independently and collaboratively with local, regional, and global teams.
• Open to work in shifts / non-regular hours / weekends as per business requirements.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India