Program Manager, IT

About Gartner IT

Join a world-class team of skilled associates who build creative digital solutions to support our clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About The Role

Gartner is looking for a well-rounded IT Program Manager who can provide project and program leadership for technology projects within Gartner’s Digital Product and Technology organization. The Program Manager role will lead a complex Portfolio of IT projects and is accountable for the quality of the results, benefits realization, end user satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. In this role you will be required to manage and collaborate with geographically dispersed teams. The candidate should have experience running projects in an Agile/Scrum environment.

What You Will Do

• Responsible for the oversight and management of global technology-based product Portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans
• Able to analyse the scope and direction of initiatives across multiple levels of management and organizational boundaries
• Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership
• Ability to influence and manage the expectations of clients, team members, management and external groups
• Establish project metrics with available tools to track health, quickly analyse problems, identify root cause, create action plans, assess impact and develop resolution options
• Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
• Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements
• Responsible for directing multiple sub-team project plans into a cohesive whole
• Lead change management activities with support/service groups outside the project team to ensure successful project results. Work with technical team to develop documentation processes/procedures for training
• Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production
• Guide and coach the Scrum team on Agile principles and best practices. Facilitate scrum ceremonies as required.
• Collaborate with the Product Owner (s) and engineering leaders to manage and prioritize the backlog and ensure timely deliveries.
• Manage a team of Project Managers (as necessary) providing guidance and oversight to the portfolio
• Evaluate project and program performance consistently with key performance indicators
• Ability to handle Project Cost Management & financials including budget plans, monitor spend, and track risk.
• Capable of balancing operational and development needs of work teams
• Able to interact well with team members and stakeholders in resolving operational issues
• Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues
• Develop comprehensive risk management frameworks to identify, assess, and mitigate potential threats to program success
• Challenges the status quo of existing process and defines the new ways of working.
• Experience managing third-party vendors, contractors, and service providers across complex technology initiatives
• Strong negotiation and conflict resolution skills to address competing priorities and resource constraints
• Experience in coordinating teams across multiple time zones, cultures, and working in matrix environments
  
  

What You Will Need

Strong IT professional with 8+ years of experience in program management. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership and accountability.

Must Have

• 8+ years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity
• Strong experience with Agile & Waterfall methodologies
• Demonstrated leadership skills working with matrixed teams, management and executive stakeholders in a dynamic, growth environment
• Strong project leadership, adept at Product Backlog Refinement, Risk Management, Stakeholder Management, Agile Team Building across multiple global teams, Release Management and Conflict Resolution
• Understanding of software development lifecycle (SDLC) and DevOps Practices
• Ability to drive team collaboration and foster a high-performing Agile culture.
• Strong facilitation skills in running the scrum ceremonies such as leading planning meetings, reviews, and retrospectives etc..
• Ability to structure and communicate needs, requirements, and solutions in a business context for business stakeholders.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) (preferred).
• Proficiency in Agile tools such as Jira, Confluence and reporting tools such as power BI.
  
  

Who You Are

• Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required
• Demonstrated leadership skills. Especially communication, collaboration, people management & influencing skills
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
• Critical thinker, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
• Excellent communicator, both written and verbal, to all levels of the organization
• Proven track record of successfully delivering projects using Scrum methodologies.
• Experience working with cross-functional and distributed teams.
• Successful track record of delivering technology projects of very high complexity.
  
  

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .

Job Requisition ID:87470

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