Overview
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Python (Programming Language)
Good to have skills : Python on Azure
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to diagnose issues and design effective resolutions. Your role is crucial in maintaining client satisfaction and ensuring the smooth functioning of our applications.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Provide training and guidance to junior team members to enhance their skills and knowledge.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Good To Have Skills: Experience with Python on Azure.
- Strong problem-solving skills to identify and resolve technical issues efficiently.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience with debugging and troubleshooting applications in a production environment.
Additional Information:
- The candidate should have minimum 3 years of experience in Python (Programming Language).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.