Overview
QA Analyst II
Job Description
Opportunity Summary
We are looking for a skilled, meticulous, enthusiastic individual with overall experience in manual QA testing of 2 - 3 years to join Upland India as a QA Analyst for our Upland Shared Services Organization (SSO). The individual will work on testing projects and break/fix support items in Salesforce, NetSuite, and other Business Systems.
What would you do?
- Follow established processes and procedures to test implementations and break-fix items in various business systems.
- Comprehend the scope of testing, design comprehensive Test Plans, and follow procedures to test builds and break-fixes, and identify potential issues
- Design, implement, and refine testing processes and procedures to improve the QA team’s efficiency and effectiveness
- Analyze test results and produce comprehensive reports that detail findings and recommendations for quality enhancement.
- Coordinate and communicate QA to UAT handoff to the proper person for testing.
- Create and maintain detailed documentation for quality testing and assurance activities.
- Ensure products and services meet customer expectations and regulatory compliance standards.
- Collaborate with Business Analysts, Developers, and System Admins to recommend improvements and solutions for identified quality issues.
What are we looking for?
Technical Skills
The following skills are needed for this role.
You can do the addition or deletion of the skills as per your requirement.
Experience
- 2 - 3 years in QA testing
- Bachelor’s degree required - Computer Science, MIS or equivalent
Primary Skills (2-3 mandatory skills)
- Proven experience as a Quality Analyst or similar role manually testing Business Systems (Salesforce, NetSuite, etc).
- Ability to document test and execute test cases, and triage issues.
- Excellent comprehension and gramamar, attention to detail, analytical skills, and the ability to identify and document issues
- Ability to work until 1pm CT (Mon – Fri)
Secondary Skills (nice to have)
- Goal-oriented, with a strong focus on achieving quality benchmarks and organizational objectives.
- Demonstrated ability to learn and adapt to new technologies and processes.
Soft Skills
- Thrives collaborating in a team environment with a diverse range of people across the globe
- Writes clearly and concisely with good grammar and minimal typos
- Excellent communication skills
- Excellent organizational and time management skills.
- Capable of working without a company office, with a fully remote team
Growth Skills
- Possesses a good work ethic; a self-starter with a desire to grow
- Always looking for better ways to get the job done within the confines of established processes, procedures, and regulatory standards
Qualification
This role requires overlap with multiple time zones for planning meetings, status updates, issue triage, etc., on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. However, at a minimum, this role is required to be hands-on working at your computer between 9 am – 1 pm, CT. You can find out more about this during your interview conversation.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
About the team
The Business Systems Team implements and maintains specialized applications across multiple systems that support business processes within Upland Software.
We are directly responsible for all of Upland’s sales, marketing, customer success, accounting, and finance systems, and enterprise applications integrations. We build and extend these applications to support the processes of our business partners and rationalize our application landscape to ensure it is optimized for efficiency and spend.
These internal-facing applications include a multitude of different applications and environments, including Salesforce, NetSuite, Catalyst, Boomi, Spiff, UKG HRIS, and ADP payroll.
Our Enterprise Applications team is made up of a combination of roles to best support the services we offer.
About Upland
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and is headquartered in Bangalore. We are a remote-first company. Interviews and onboarding are conducted virtually.
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Chennai, Tamil Nadu, India