Rosmerta - IT Project Manager

Job Summary

We are seeking a highly motivated and experienced Project Manager to lead the complete operational oversight of the RTO Computerization Project under the Transport Department, Government of Karnataka.

The ideal candidate will be a dynamic leader responsible for managing all facets of project execution, including infrastructure, ensuring seamless data migration, maintaining stringent service-level agreements (SLAs), and spearheading the delivery of e-Governance services across multiple locations throughout Karnataka. This role requires a blend of technical acumen, strong operational management skills, and exceptional stakeholder management capabilities within a government project environment.

Key Responsibilities

• Operations Management:
• Lead the end-to-end execution of the RTO Computerization Project, ensuring efficient and smooth day-to-day functioning of all RTO offices operating under the new e-Governance model.
• Develop and implement operational strategies to optimize project workflows and resource utilization.
• Proactively identify and mitigate operational risks to ensure project continuity and success.
• Stakeholder and Customer Management:
• Act as the primary point of contact for all project-related escalations from government officials, departmental heads, and other key stakeholders.
• Foster strong relationships with various government and departmental levels, ensuring high levels of satisfaction and alignment with project objectives.
• Conduct regular reviews with stakeholders to provide updates, gather feedback, and address concerns effectively.
• Data Entry & Migration Oversight:
• Supervise and manage all aspects of data digitization and migration processes, ensuring data integrity, accuracy, and security during the transition from legacy systems to the new digital platform.
• Develop and enforce robust data validation protocols to minimize errors and ensure compliance with governmental standards.
• Plan and execute data backup and recovery strategies.
• Infrastructure Management:
• Oversee the complete lifecycle of both IT and non-IT assets, including procurement, supply, installation, maintenance, and periodic upgradation across all project sites (RTO offices).
• Ensure that all infrastructure components meet the required performance, security, and availability standards.
• Manage inventory and asset tracking for efficient resource allocation.
• Service Level Agreement (SLA) Management:
• Rigorously monitor, track, and ensure strict adherence to all Service Level Agreements (SLAs) as precisely defined in government contracts and project guidelines.
• Implement performance metrics and reporting mechanisms to regularly evaluate SLA compliance.
• Develop and execute corrective action plans for any deviations from agreed-upon SLAs.
• Vendor Coordination & Management:
• Effectively manage relationships and coordinate with all third-party vendors and service providers.
• Ensure timely delivery of goods and services, manage Annual Maintenance Contracts (AMCs), oversee installations, and facilitate prompt resolution of any vendor-related issues.
• Conduct vendor performance reviews and ensure contractual obligations are met.
• Compliance & Reporting:
• Ensure all project operations are conducted in strict alignment with prevailing government protocols, regulations, and security guidelines.
• Prepare and deliver timely, accurate, and comprehensive project reports, updates, and detailed documentation to relevant government authorities and internal stakeholders.
• Maintain a complete audit trail of all project activities and decisions.
• Government Liaison:
• Serve as the primary liaison between the project team and various government departments, including the Transport Department, to ensure project expectations are met and communication channels remain open.
• Facilitate the implementation of new upgrades, policy changes, and procedural enhancements as per new government proceedings and Degree in Business Administration, or a related field.
• A Master's degree or PMP/PRINCE2 certification is highly Minimum of 8-12 years of progressive experience in project management, with at least 3-5 years in a leadership role.
• Demonstrable experience in managing large-scale IT infrastructure projects, particularly within the e-Governance or public sector domain.
• Prior experience in projects involving data migration, digitization, and maintaining high availability of IT services is essential.
• Experience working with government departments in India, especially in Karnataka, is a significant advantage.
  
  

(ref:iimjobs.com)