RPA Business Analyst

Hello,

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Day in the life:

We are looking for an experienced Senior Business Analyst with expertise in UiPath to join our Digital Center of Excellence (COE). The ideal candidate willhave strong experience in process analysis, automation strategy, and stakeholder management to deliver impactful automation solutions. This position requiresa deep understanding of UiPath capabilities and a proven ability to drive automation initiatives from inception to deployment

You'll be perfect for the role if you have:

Process Analysis and Documentation:

• Collaborate with business stakeholders to identify, analyze, and prioritize automation opportunities.
• Conduct detailed process assessments, documenting current-state workflows, pain points, and areas for improvement.
• Design future-state process maps and RPA solutions using UiPath’s capabilities.
  
  
  

Requirements Gathering and Solution Design:

• Elicit and document business requirements, functional specifications, and acceptance criteria for automation projects.
• Work closely with technical teams to design scalable and efficient automation solutions.
• Ensure alignment between business needs and UiPath platform features.
  
  
  

Project Delivery:

• Act as the primary liaison between business teams and RPA developers throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT) and support deployment activities.
• Monitor and report on project progress, addressing issues promptly to ensure timely delivery.
  
  
  

Governance and Best Practices:

• Assist in developing and adhering to RPA governance frameworks, standards, and best practices.
• Contribute to the COE knowledge base by creating and maintaining documentation, templates, and guidelines.
• Champion continuous improvement initiatives to optimize automation processes and outcomes.
  
  
  

Stakeholder Engagement:

• Build strong relationships with business units to promote RPA adoption and innovation.
• Conduct training and workshops to educate stakeholders on automation capabilities and best practices.
  
  
  

Required Qualifications Experience:

• Minimum 5+ years as a Business Analyst.
• At least 3 years in RPA and UiPath implementations.
  
  
  

Education:

• Bachelor’s degree in Business, Computer Science, or a related field.
  
  
  

Certifications:

• UiPath Business Analyst or RPA Developer certifications (preferred).
  
  
  

Skills and Competencies:

• Strong analytical skills with a proven track record in process optimization.
• In-depth knowledge of UiPath Studio, Orchestrator, and other UiPath tools.
• Proficiency in documenting workflows using tools like Microsoft Visio, Lucidchart, or equivalent.
• Excellent communication and presentation skills, able to engage both technical and non-technical stakeholders.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Experience in ROI calculation and benefit realization for automation projects.
  
  
  

Preferred Skills:

• Experience in developing Process Design Documents (PDD) and Solution Design Documents (SDD).
• Exposure to AI and machine learning integrations within RPA projects.
• Knowledge of change management principles to support organizational transformation
  
  
  

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who We Are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism