Salesforce Business Analyst - Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Job Title: Salesforce Business Analyst/Functional Consultant

Location: Hybrid

Employment Type: Full-time

Experience Level: Manager-Level (7+ years of experience)

Job Summary

We are seeking a skilled and experienced Salesforce Business Analyst or Functional Consultant to join our team. The ideal candidate will have a strong background in Salesforce Sales and Service Cloud processes and a deep understanding of one or more industries and their associated Salesforce Industry Cloud solutions. This role involves collaborating with stakeholders to gather requirements, define business processes, and deliver Salesforce solutions that drive business value. Salesforce certifications in Business Analyst, AI Associate, and Administrator are preferred, with additional industry-specific accreditations considered a plus.

Key Responsibilities

• Business Analysis & Requirements Gathering:
• Engage with business stakeholders to understand requirements, pain points, and objectives.
• Document and analyze business processes, workflows, and system integrations.
• Translate business needs into detailed functional specifications for Salesforce solutions.
• Functional Consulting:
• Act as a trusted advisor for Sales and Service Cloud implementations, ensuring alignment with industry best practices and organizational goals.
• Provide expertise in one or more Salesforce Industry Clouds (e.g., Financial Services Cloud, Health Cloud, Manufacturing Cloud) to deliver tailored solutions.
• Design and propose scalable, future-ready Salesforce configurations.
• Collaboration & Stakeholder Management:
• Work closely with cross-functional teams, including developers, solution architects, and project managers, to ensure seamless delivery.
• Conduct workshops and presentations to align stakeholders on solutions and project progress.
• Testing & Validation:
• Develop and execute test cases to ensure the functionality, quality, and performance of Salesforce implementations.
• Support user acceptance testing (UAT) and provide post-implementation support.
• Salesforce Expertise & Continuous Improvement:
• Stay updated on Salesforce platform enhancements, new features, and best practices.
• Leverage AI and automation tools within Salesforce to enhance business processes.
  
  

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience). Masters degree in Computer Applications and/or Business Administration is a plus
• Experience: Minimum of 7 years of experience as a Business Analyst or Functional Consultant, with significant exposure to Salesforce Sales and Service Cloud.
• Technical Expertise:
• Proficiency in Salesforce configurations, workflows, process builders, and reporting.
• Deep understanding of industry-specific business processes and how Salesforce Industry Clouds address those needs.
• Knowledge of data modeling, system integrations, and Salesforce AI capabilities.
• Certifications:
• Salesforce Business Analyst, AI Associate, and Administrator certifications (preferred).
• Additional Salesforce Industry Cloud accreditations are preferred.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication, documentation, and presentation abilities.
• Ability to collaborate effectively in a hybrid work environment.