Salesforce Business Analyst - Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

Job Title: Salesforce Business Analyst/Functional Consultant

Location: Hybrid

Employment Type: Full-time

Experience Level: Senior Associate-Level (4+ years of experience)

Job Summary

We are seeking a skilled and experienced Salesforce Business Analyst or Functional Consultant to join our team. The ideal candidate will have a strong background in Salesforce Sales and Service Cloud processes and a deep understanding of one or more industries and their associated Salesforce Industry Cloud solutions. This role involves collaborating with stakeholders to gather requirements, define business processes, and deliver Salesforce solutions that drive business value. Salesforce certifications in Business Analyst, AI Associate, and Administrator are preferred, with additional industry-specific accreditations considered a plus.

Key Responsibilities

• Business Analysis & Requirements Gathering:
• Engage with business stakeholders to understand requirements, pain points, and objectives.
• Document and analyze business processes, workflows, and system integrations.
• Translate business needs into detailed functional specifications for Salesforce solutions.
• Functional Consulting:
• Act as a trusted advisor for Sales and Service Cloud implementations, ensuring alignment with industry best practices and organizational goals.
• Provide expertise in any one Salesforce Industry Clouds (e.g., Financial Services Cloud, Health Cloud, Manufacturing Cloud) to deliver tailored solutions.
• Design and propose scalable, future-ready Salesforce configurations.
• Collaboration & Stakeholder Management:
• Work closely with cross-functional teams, including developers, solution architects, and project managers, to ensure seamless delivery.
• Conduct workshops and presentations to align stakeholders on solutions and project progress.
• Testing & Validation:
• Develop and execute test cases to ensure the functionality, quality, and performance of Salesforce implementations.
• Support user acceptance testing (UAT) and provide post-implementation support.
• Salesforce Expertise & Continuous Improvement:
• Stay updated on Salesforce platform enhancements, new features, and best practices.
• Leverage AI and automation tools within Salesforce to enhance business processes.
  
  

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience). Masters degree in Computer Applications and/or Business Administration is a plus
• Experience: Minimum of 4 years of experience as a Business Analyst or Functional Consultant, with significant exposure to Salesforce Sales and Service Cloud.
• Technical Expertise:
• Proficiency in Salesforce configurations, workflows, process builders, and reporting.
• Deep understanding of industry-specific business processes and how Salesforce Industry Clouds address those needs.
• Knowledge of data modeling, system integrations, and Salesforce AI capabilities.
• Certifications:
• Salesforce Business Analyst, AI Associate, and Administrator certifications (preferred).
• Additional Salesforce Industry Cloud accreditations are preferred.
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication, documentation, and presentation abilities.
• Ability to collaborate effectively in a hybrid work environment