Salesforce Business Analyst

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests. Additionally, this role includes a Business Analyst (BA) component. Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner.

What You’ll Do

Salesforce.com First Level Support – assisting internal customers / end users and resolving problems

Salesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, Flows, etc.

Salesforce / CRM Business Analysis

Collaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirements

Creating functional documentation

Enforcing SOX audit policies to ensure system compliance

What You’ll Bring

Bachelor’s degree with technical background

At least 2 years’ experience as a Salesforce.com System Administrator using Lightning UIs

At least 2 years’ experience as a Salesforce Business Analyst

Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications are preferred

High functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration

Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies

Ability to analyze and document business requirements and processes in writing

Ability to analyze business and technical problems related to Salesforce.com, and to find effective solutions for them

Service-minded and willing to contribute to user and stakeholder success

Ability to prioritize work and recognize urgency for business

Clear written and verbal communication skills

Fluency in English, oral and written