Salesforce Business Analyst

Overview

Job Summary

We are seeking a skilled Business Analyst to join our Salesforce Department. The ideal candidate will have a strong understanding of the Salesforce platform, excellent communication skills, and a passion for delivering client-focused solutions. You will work closely with clients, developers, and stakeholders to analyze business requirements, design Salesforce-based solutions, and ensure successful project delivery.

Key Responsibilities

• Gather and document business requirements through client interactions and stakeholder interactions

meetings.

• Analyze and translate business needs into functional specifications for Salesforce

implementations.

• Design and configure Salesforce solutions, including custom objects, workflows, process

builders, and reports.

• Collaborate with developers and technical teams to ensure solutions align with client

expectations.

• Conduct user acceptance testing (UAT) and support end-user training on Salesforce

functionalities.

• Provide ongoing support for Salesforce applications, troubleshooting issues and

recommending improvements.

• Maintain clear and proactive communication with clients to ensure that project milestones are

met.

• Stay updated on Salesforce features, updates, and best practices to propose innovative

solutions.

Required Qualifications

• 1-3 years of experience as a Business Analyst, preferably in a Salesforce-focused role.

• Strong knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, or

Marketing Cloud.

• Active Salesforce Trailhead profile with demonstrated learning progress (please include

Trailhead profile link in application).

• Bachelor’s degree in Business Administration, Computer Science, or a related field.

• Excellent verbal and written communication skills.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Strong analytical and problem-solving skills.

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or Business

Analyst are highly desirable.

• Prior experience in client communication or client-facing roles.

• Familiarity with Agile/Scrum methodologies.

• Understanding of Webkul’s product ecosystem or e-commerce platforms is a plus.

Job Types: Full-time, Permanent

Pay: ₹300,000.53 - ₹700,000.36 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Work Location: In person