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4 Days ago

Salesforce Business Analyst

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Hyderabad, Telangana, India
Information Technology
Full-Time
Astreya

Overview

Position Overview

We are seeking a skilled Salesforce Business Analyst (BA) to join our dynamic team. The ideal candidate will possess a deep understanding of Salesforce functionalities and business processes, coupled with excellent analytical and communication skills. The Salesforce BA will play a critical role in gathering and analyzing business requirements, translating them into Salesforce solutions, and ensuring successful implementation and optimization of Salesforce systems.

Key Responsibilities

  • Requirements Gathering and Analysis:
  • Collaborate with stakeholders to elicit, document, and prioritize business requirements related to Salesforce implementations and enhancements.
  • Conduct thorough analysis of existing business processes and systems to identify opportunities for improvement and automation using Salesforce capabilities.
  • Solution Design and Documentation:
  • Translate business requirements into clear and detailed functional specifications, user stories, and process flows for Salesforce development and configuration.
  • Work closely with Salesforce developers and administrators to design and document scalable and efficient Salesforce solutions.
  • Salesforce Configuration and Customization:
  • Configure Salesforce objects, fields, workflows, validation rules, and other functionalities to meet business requirements.
  • Collaborate with development teams to design and implement customizations, integrations, and enhancements using Apex, Visualforce, and other Salesforce technologies.
  • Testing and Quality Assurance:
  • Develop and execute comprehensive test plans to ensure the quality and reliability of Salesforce solutions.
  • Conduct user acceptance testing (UAT) and facilitate user training and adoption of new Salesforce features and functionalities.
  • Deployment and Support:
  • Coordinate deployment activities and ensure smooth migration of Salesforce changes from development to production environments.
  • Provide ongoing support and troubleshooting assistance to end users, addressing any issues or enhancements related to Salesforce systems.

Qualifications

  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • 3+ years of experience as a Business Analyst, with a focus on Salesforce CRM implementations.
  • Salesforce certifications such as Salesforce Certified Administrator (ADM201) or Salesforce Certified Platform App Builder (DEV402) preferred.
  • Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
  • Proficiency in Salesforce configuration, customization, and integration techniques.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Experience with Agile methodologies and tools such as JIRA is a plus.
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