Salesforce Business Analyst

Scope of role

Our Digital Solutions team is looking for a Salesforce Business Analyst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Cloud solutions (Sales, Marketing, Service, Service Cloud Voice, Field Service Management, Experience Cloud, Order Management, CPQ and Logik.IO).

Key Responsibilities

In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology.

• Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics
• Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery
• Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties
• Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages
• Identify change management processes and techniques to handle change within a business with minimal disruption to business activities
• Design agile change strategies to help navigate the transformation process and prepare for future releases
• Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality
• Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders
• Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement
• Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan
• Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities
  
  

Qualifications

Technical Skills Preferred/Required:

• Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required
• Change management experience preferred
• Project management experience preferred
• Salesforce Business Analyst Certification preferred
• Salesforce Administrator Certification preferred
• Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options
  
  

Other Skills Required:

• Excellent listening, communication, facilitation and presentation soft skills
• Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
• Strong interpersonal, consultative, consensus builder, and issue resolution skills
• Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration
• Ability to present ideas in user-friendly language and to interface on business and technical concepts
• Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.
• Exceptional analytical, conceptual and problem-solving abilities
• Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
• Other Salesforce certifications
• Change or Project Management Certification
  
  

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.