Salesforce Service business analyst

Overview

Experience Required: 5+ Years

Job Description:

We are looking for a skilled and experienced Salesforce Service Business Analyst to join our team. The ideal candidate will have strong expertise in Salesforce Service Cloud, excellent stakeholder management skills, and a clear understanding of business processes and system capabilities.

Key Responsibilities:

• Gather, document, and analyze business requirements for Salesforce Service Cloud implementations.
• Work closely with business stakeholders to understand and translate their needs into functional requirements.
• Create user stories, process flows, and wireframes to support solution design.
• Collaborate with Salesforce developers, architects, and QA teams to deliver quality solutions. Conduct gap analysis and recommend system improvements.
• Facilitate UAT and end-user training sessions. Support post-implementation troubleshooting and enhancements.

Required Skills:

• 5+ years of experience as a Business Analyst,
• with at least 2+ years on Salesforce Service Cloud. Understanding of Salesforce ecosystem, like Service Cloud functionalities (Cases, Knowledge, Omnichannel, CTI, etc.).
• Experience with Agile/Scrum methodologies. Excellent communication, documentation, and stakeholder management skills.

Job Type: Full-time

Pay: ₹700,000.00 - ₹1,300,000.00 per year

Benefits:

• Flexible schedule

Work Location: Remote