Salesforce Tech-Functional Consultant (Business Analyst)

Job Summary

Job Summary: The Salesforce Tech-Functional Consultant (Business Analyst) will be responsible for bridging the gap between business requirements and technical solutions. This role requires a deep understanding of Salesforce capabilities, business processes, and the ability to work collaboratively with cross-functional teams to deliver scalable and efficient solutions. Key Responsibilities: Collaborate with stakeholders to gather and document business requirements, translating them into technical specifications. Design and implement Salesforce solutions that meet business needs and enhance operational efficiency. Conduct workshops and meetings to understand business processes and identify areas for improvement. Customize and configure Salesforce applications, including Sales Cloud, Service Cloud, and other Salesforce products. Develop and maintain documentation for business processes, technical specifications, and system configurations. Provide ongoing support and maintenance for the Salesforce platform, including troubleshooting and resolving issues. Conduct training sessions for end-users and provide documentation for Salesforce processes and best practices. Stay current with Salesforce updates, features, and best practices to ensure the platform is leveraged to its full potential. Work closely with development teams to ensure successful project delivery and integration with other systems. Perform regular assessments of the Salesforce environment to identify areas for improvement and optimization. Qualifications: 8+ years of experience in Salesforce implementation and management. Proven experience as a Business Analyst with a focus on Salesforce projects. Strong understanding of Salesforce capabilities, best practices, and data modeling. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are a plus.