Salesforce Technical Business Analyst

About the Role

We are looking for a skilled Salesforce Technical Business Analyst to join our team. The ideal candidate will collaborate with business stakeholders in our Sales and Marketing teams to gather requirements, document processes, create mock-ups, implement CRM solutions on Salesforce platform with guidance, and generate standard Salesforce reports and dashboards per business request. They will also provide post-live support to ensure smooth CRM operations.

Responsibilities:

CRM Administration & Support:

• Act as the primary administrator for the Salesforce CRM system.
• Work closely with Sales and Marketing team stakeholders to gather, analyse, and document process and requirements.
• Configure and document CRM solutions to meet business needs, ensuring best practices are followed.
• Create process flow diagrams and mock-ups to communicate solutions effectively.
• Provide ongoing support, troubleshooting, and user training for CRM users.
• Create necessary validations, sharing settings, permissions and manage custom fields, list views and page layouts.
• Maintain data integrity and security within the CRM system.
• Monitor system performance and recommend improvements.

Marketing and Sales Team Support:

• Assist both teams in defining, tracking, and optimising business processes and functions.
• Utilise Salesforce CRM including Account Engagement (Pardot) to support marketing team on lead generation and nurturing campaigns.
• Collaborate with sales teams to optimise the opportunity management process.
• Create and customise reports and dashboards for both teams.

Post-Live Support & Continuous Improvement:

• Address post-implementation issues and optimise existing CRM workflows.
• Create documentations and reference guides for both teams to ensure CRM adoption.
• Stay up to date with CRM updates, features, and industry best practices.
• Partner with SMEs to recommend new CRM functionalities and process improvements.

Experience and Qualifications:

• 4+ years of experience in Salesforce CRM administration.
• Strong business analysis skills and experience, preferably with sales and marketing.
• Ability to gather business requirements and translate them into Salesforce CRM solutions.
• Experience in creating documentation, mock-ups, and process workflows.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications (nice to have):

• Salesforce Certified Administrator
• Salesforce Certified Business Analyst
• Project experience and team role as business analyst, preferably with CRO projects

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.

Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.

We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.

We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.