SAP Technical Support Engineer (BW4/S4) - Bangalore

Description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The SAP Technical Support Engineer Role

At Qlik, our support Technicians are our HEROES. That’s because our technicians do more than manage complex technical support cases they are determined, resilient, and have an unshakable positive mindset. Our team in Bangalore consists of support professionals from multiple backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Bangalore, Barcelona, Lund, Sydney, Tokyo, China, Raleigh and North Carolina USA. We think you will love it here!

We operate 24x7 which involves working during one of the below shifts determined as per business need and have a non-standard work week (Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters that are prepared on a two-month basis.

• AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
• EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
• APAC hours – 5.30 AM IST onwards
  
  

Work hours are subject to change depending on Business needs.

What makes this role interesting?

Teamwork is important and we are looking for someone who’s up for collaborating. A buddy will be there for you at the start, and you’ll report to the team manager.

We will support you in your onboarding and training, and we expect you to quickly take ownership of tasks. It won’t be long before you’re running your own assignments and making a real difference all by yourself. Prove yourself and you’ll find career progression will follow.

We’ll share ways of working and expect you to follow them, it’s all about keeping professional standards high and errors low while delivering the best experience and outcomes for our customers.

Here’s How You’ll Be Making An Impact

• Provide L2/L3 production support for SAP BW and SAP S/4HANA systems, including monitoring, troubleshooting, and resolution of incidents.
• Handle incident and service request queues using ITSM tools with strict adherence to SLAs.
• Investigate and resolve data extraction, transformation, and loading (ETL) issues across SAP BW (on HANA/BW/4HANA) and S/4HANA systems.
• Perform root cause analysis and apply permanent fixes for recurring production issues.
• Collaborate with cross-functional teams to support Qlik Replicate, Qlik Compose, and Qlik Sense data flows from SAP.
• Maintain and support ODP-based data extractions, BW Queries, InfoProviders, and CDS Views consumed by Qlik tools.
• Monitor and optimize Qlik data pipelines from SAP BW and S/4HANA, including real-time replication.
• Support user queries related to reporting and analytics driven by Qlik dashboards.
• Manage and escalate Sev1/Sev2 incidents as per defined procedures and coordinate with global teams.
• Assist with system upgrades, patch deployments, and post-deployment validations relevant to SAP-Qlik integration.
  
  

We’re Looking For a Teammate With

• 4+ years of hands-on experience in SAP BW (on HANA/BW/4HANA) and SAP S/4HANA production support.
• Strong knowledge of BW data flows, Process Chains, ABAP routines, BEx Queries, and CDS Views.
• Familiarity with ODP extractors, SLT replication, and SAP connector troubleshooting for Qlik.
• Excellent communication, documentation, and problem-solving skills.
• Ability to work independently in a 24x7 global support model (on-call rotation if required).
  
  

The location for this role is:

• Bangalore-India (This is a hybrid opportunity based in JP Nagar Bangalore location).
  
  

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More About Qlik And Who We Are

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment
  
  

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.