Overview
Scrum Master
Recruiter: Archana SM
Hiring Manager: Venkat Kandula
Location: Bangalore
Why BT
We’ve always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s firs telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
About this role
The purpose of this role is to be the scrum master of Voice application stack that supports Enterprise hosted voice products – CVx, WHCx, DV4B, EEOP and any new props on Broadsoft cluster. The role involves running the scrum daily basis and take part in all the ceremonies specified at tribe level. This role is responsible for heartbeat of the scrum to ensure all of the resources in the squad works in harmony towards a common goal of delivering the best customer experience in a fast-paced changing technology environment.
What you’ll be doing
- Guide the squad on how to use scrum and agile practices and methodologies and when they should be used appropriately
- Optimise team allocation and utilisation by guiding the team on how to get the most of out of self-organization, using team metrics (e.g. team velocity, sprint progress/burn down charts) to drive performance
- Shields the team from external interference and ensure the team is fully functional and productive
- Removes blockers that inhibit team productivity (when individuals themselves cannot reasonably resolve them), escalates as required
- Facilitate the team to become self-organising and cross-functional, fosters close cooperation across all team members, encourage cross-training and supporting each other. Continually inspect and adapt the squad’s ways of working
- Supports Product Owner on release planning
- Work with other Scrum Masters to improve the application of Agile practices and cross-collaboration for delivery execution
You'll have the following skills and experience
- Coaching: Demonstrated coaching ability, with a strong servant leadership philosophy
- Transformative change delivery: ability to identify business outcomes, manage dependencies and deliver change in complex environments
- Stakeholder management: ability to manage and influence stakeholders with competing priorities
- Business expertise: defined by the project scope
- Software Development Lifecycle: Demonstrated understanding of the software development lifecycle and technical change delivery
- Facilitation: Excellent facilitator, with the ability to communicate and adapt your style based on the situation / context
Experience:-
- 3-5 years’ experience in the relevant field or equivalent MANDATORY
Practical experience in Agile methodologies MANDATORY
Demonstrated 2-3+ years’ experience or equivalent in the role of a Scrum Master delivering cross-functional change using Agile (i.e. across business and technology) MANDATORY
Demonstrated coaching experience, with a strong servant leadership philosophy MANDATORY
Demonstrated experience fostering and empowering high performing teams MANDATORY
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India