Scrum Master

Note: This job role is part of MetLife’s Hack4Job India (a hiring hackathon). Only shortlisted candidates will be invited.

Department: Global Technology

Role Overview

MetLife is seeking an experienced Scrum Master for an agile team who facilitates team events and process, serving Software Development and/or Technology enabling value streams. The role has a lot of layers to it; while building awareness around practices and enabling greater agility, candidates should have the soft skills needed to coach and mentor members of the agile team and others in the organization.

Key Responsibilities

• Team & Agile Enablement: Lead a single Scrum or Kanban team, ensuring alignment with Agile principles, practices, and organizational goals
• Agile Ceremonies & Flow Optimization: Facilitate Agile ceremonies, retrospectives, and workshops. Establish and maintain Kanban boards to enhance visibility and workflow efficiency
• Coaching & Continuous Improvement: Guide the team in applying Agile practices effectively. Foster a culture of continuous improvement, collaboration, and high performance
• Stakeholder Collaboration: Work closely with product owners, team members, and internal/external stakeholders to influence decisions and drive value-based outcomes
• Conflict Resolution & Team Dynamics: Support the team in managing interpersonal challenges and growth opportunities, promoting a healthy and productive team environment
• Knowledge Application & Mentorship: Demonstrate a deep understanding of Agile concepts and apply them to new situations. Mentor others by clearly articulating the value and application of Agile practices

Qualifications & Skills

• Experience: 2-3 years and above as a Scrum Master with experience in Agile frameworks
• Skills: Strong leadership, mentoring, change management, and communication skills
• Preferred Certifications: PSM, CSM, CSP, SPC, ICP-ACC, or SAFe
• Tools: Experience with Azure DevOps Board and SharePoint
• Language: Business proficiency in English; Japanese language is a plus

This is an excellent opportunity to lead Agile transformation at MetLife and shape high-performing teams.