Scrum Master-Agile Coach

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Scrum Master who will play a crucial role in fostering a Lean-Agile mindset and implementing the Optum Financial Value Delivery Principles across the organization. The Scrum Master will be responsible for facilitating cross-team collaboration and promoting a product-oriented approach to achieve customer satisfaction and differentiation.

Primary Responsibilities

• Act as a Scrum Master for multiple teams, providing organization-focused cross-team consulting and coaching on team maturity
• Empower teams to take ownership of their daily efforts, product roadmap, and alignment with the broader organization
• Anticipate and manage team conflicts, guiding teams through healthy conflict resolution and fostering collaboration
• Coach teams in handling chaos and uncertainty, promoting a culture of understanding and considering different perspectives
• Model and promote Optum Financial Value Delivery Principles, including working agreements, team empowerment, customer engagement, and continuous improvement
• Continuously develop knowledge and skills aligned with Optum Financial Value Delivery through internal Agile and culture trainings, self-study resources, and external certifications
• Seek feedback proactively and use it to improve individuals and teams
• Communicate effectively across multiple teams and roles, using active listening and questioning techniques
• Create transparency within and across teams, utilizing tools and practices that bring transparency to work management and knowledge management
• Guide delivery team members, mentoring and coaching them in Optum Financial Value Delivery principles and practices
• Identify and address blocking issues, protect teams from outside distractions, and track progress and team health using lean-agile practices and metrics
• Collaborate with Product Owners and other team leadership to articulate a clear, compelling shared product vision and ensure backlog health and alignment
• Support program-level product demand and capacity management
• Prioritize and organize cross-team work effectively, handling work pressures and taking ownership of responsibilities
• Demonstrate alignment with company values and Optum Financial Value Delivery principles, being approachable and a team player
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

Required Qualifications

• Experience as a Scrum Master or Agile Coach, preferably in a cross-team or program-level role
• Knowledge of Optum Financial Value Delivery Principles and practices is preferred
• Solid understanding and application of SaFe and/or Lean-Agile principles and practices
• Proven excellent coaching and facilitation skills, with the ability to guide teams through conflict resolution and foster collaboration
• Proven solid communication and interpersonal skills, with the ability to convey thoughts and ideas effectively across multiple teams and roles
• Proven ability to create transparency and promote continuous improvement within teams and across the organization
• Proven ability to handle work pressures, prioritize effectively, and take ownership of responsibilities
  
  

Preferred Qualification

• Relevant Agile certifications, such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
  
  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.