Scrum Master /Associate Director, Delivery Management

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Position title: Associate Director, Delivery Management

In this role, you will:

• Responsible for supporting the Agile team through coaching, teaching, training and facilitating.
• Establish the events needed to manage delivery, remove any blockers to delivery and facilitate the team to self-manage the delivery and development needed to meet the agreed objectives and outcomes
• Adherence and adoption of HSBC technology standards, Agile framework, change framework and ways of working
• Team level delivery risk and issue management
• Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.
• Coach and support the Scrum team in Agile best practices, fostering a culture of continuous improvement and collaboration.
• Remove impediments and shield the team from external distractions to ensure smooth delivery.
• Work with the Product Owner to maintain a well-groomed, prioritized backlog and ensure stories are ready for development.
• Track and communicate team progress, capacity, and risks to stakeholders using Agile metrics and Jira reports.
• Promote transparency, accountability, and a focus on delivering business value.
• Encourage self-organization and cross-functionality within the team.
• Identify and address process bottlenecks, anti-patterns, and areas for improvement.
• Understand complexities and dependencies with upstream and downstream systems.
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team.
• Managing stakeholder communications and helping to implement an effective system of project governance
  
  

Requirements

To be successful in this role, you should meet the following requirements:

• 15+ years of experience in delivering complex technology solutions
• Excellent interpersonal and communication skills as he/she has to work in global environments.
• Proven experience as a Scrum Master or Agile facilitator for software development teams.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Agile principles.
• Excellent facilitation, coaching, and conflict resolution skills.
• Experience with Jira or similar Agile project management tools.
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Ability to analyze team metrics and drive data-driven improvements.
• Solid organizational and time-management abilities.
• Scrum Master certification (CSM, PSM, or equivalent).
• Knowledge of additional Agile practices (XP, Lean, etc.).
• Self-motivated, enthusiastic and proven fast learner
• Takes ownership of tasks assigned to ultimate resolution
• Willingness to learn and quick to adapt to changing requirements
  
  

What additional skills will be good to have?

• Surveillance / Communication Surveillance domain experience
• Experience on products like Conduct Surveillance, CA Data Minder or Conduct Intelligence will be a huge plus.
• Experience on GCP or any other cloud platform
• Experience in scaled Agile environments (SAFe, LeSS, Nexus).
• Background in software development, QA, or DevOps.
• Experience working in regulated or highly complex environments.
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India