Scrum Master Senior Analyst - HIH - Evernorth

Scrum Master Senior Analyst

About Evernorth

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,

we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success. As a Scrum Master, you will routinely wear the hats of facilitator, teacher, coach, and mentor to help enable your product team to develop customer-centric software products from idea to production. The candidate would be a servant leader to the team cultivating an environment of efficiency and coaching on scrum best practices, removing team impediments (including addressing root causes), and facilitating collaborative interactions and events aimed at delivering business value. Although they will care about the success of the product, they will care more about the health and success of their team. An ideal candidate will comfortably speak to the essence of the agile manifesto's 12 principles and will exemplify the scrum values of focus, courage, openness, commitment, and respect.

Responsibilities

• Teach the mechanics and value of the scrum framework, along with value-driven product development techniques.
• Facilitate effective working sessions and team events as desired by the team. (e.g. vision, roadmap, release planning, sprint review, retrospective, sprint planning, story mapping...)
• Train the team to conduct effective daily stand-up meetings focused on attaining the sprint goal.
• Facilitate focused team retrospectives aimed at helping the team identify opportunities for improvement with a plan of action.
• Coach product owners in best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog.
• Teach and mentor organization in writing effective user stories.
• Facilitate the definition of done negotiations that enable higher product quality through better extreme programming behaviors and DevOps practices (TDD/CI/CD).
• Coach team members in agile estimation techniques aimed at generating effective team discussions and valuable, working software every sprint.
• Coach team members on the daily application of the Agile Manifesto's 12 principles and provide guidance on correcting anti-patterns and issues made visible by the scrum framework.
• Facilitate consensus-building activities and conflict resolution in order to improve team effectiveness.
• Frequently assess the scrum maturity of the team and organization in order to coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Proactively conduct one-on-one conversations with team members focused on building trust, identifying coaching opportunities, and improving overall team cohesion and morale.
• Proactively anticipate and prevent impediments that may impact the team
• React with efficiency and tenacity to remove newly discovered impediments impacting the team, including elevating awareness of any organizational impediments discovered in the process. Ensure contributing causes, triggers, and knowledge gaps are effectively identified and addressed.
• Partner with Agile thought-leaders to explore and become involved in opportunities for improvement across the scrum teams and company as a whole.
  
  

Qualifications

Required Skills:

• Multiple, advanced certifications beyond CSM or PSM-I (Candidate has obtained at least two of any of the following cert options: A-CSM, PSM-II, CSP-SM, PSM-III, ICP-ACC, ICP-ATF, CAL-I, CAL-II, CAL-E, CAL-O, CAL-T, ICP-APM, ICP-DAS)
• Proven, demonstrable expertise in group decision making (e.g. Liberating Structures &/or Kaner’s Diamond of Participatory Decision Making)
• Proven, demonstrable expertise in effective facilitation (e.g. visual/sketching techniques, graphic facilitation, &/or design thinking techniques)
• Proven, demonstrable expertise in coaching models (e.g. G.R.O.W., Coaching Conversation Arc, 9 Coaching Roles, Powerful Questions)
  
  

Required Experience & Education

• 3 to 5 years as practicing ScrumMaster, exclusively as ScrumMaster and not an SM-Project Manager-hybrid
  
  

Location & Hours of Work

• HIH-Hyderabad & General Shift (11:30 AM - 8:30 PM IST)
  
  

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.