Senior Business Analyst - BSS (CBM-Customer Billing Management)

Job Description

If digital transformation, next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time, and parental leave.

Expectations From The Job

• Build expertise on Netcracker product suite, primarily BSS (CRM, CBM)
• Plan and execute Client Workshops, Presentations to Business and IT Teams (offsite/ Onsite)
• Deliver Customer Billing Management implementation engagement as part of solution delivery for Tier 1/tier 2 telecom operators across geographies.
• Represent Netcracker Customer Billing Management solution and functional capabilities in Client workshops
• Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);
• Refining the stories with Product Owner
• Strategically assess clients business and identify improvement opportunities
• Conceptualize and provide E2E solution for a given business, functional scenario
• Identify cross-system requirement dependencies and mitigate potential design gaps;
• Produce High and Low level/detailed designs including Data Model, API specifications, Wireframes etc.
• Perform Design Walkthrough to development, QA teams and support implementation
• Participate in cross-functional technical solution assessments and provide estimations
• Collaborate with backend teams for managing Product Demos, server configurations
• Participate in the change control process for any upcoming requirement and design changes;
• Troubleshoot production problems and provides design support, keep all parties informed;
• Continue to build expertise on the latest technologies and trends in Telecom Industry
  
  

Required Domain Knowledge

• B2B / B2C Lead to Order, Order to Cash Journey design
• Knowledge and Experience in designing E2E Billing process & life cycle for B2B and B2C Customers
• Expertise in CRM and Billing systems for telecommunications is must; knowledge of OCS will be plus;
  
  

Required Technical Knowledge

• Knowledge of Bill/Invoice, Post-paid vs Prepaid, Recurring and Non-Recurring (one time) charges
• Knowledge of billing entities/ data model.
• Knowledge of Payments, dispute, adjustment and refund processes and lifecycle. Knowledge of collection will be plus;
• Knowledge of Usage-based and flat rate billing.
• Knowledge of rating, billing and charging processes.
• Understanding of Billing Data model and entity relationship
• Having experience in analysing the internal & external integration points and design, IA analysis.
• Experience in the creation of System Processes using Visio or other UML Tools
• Knowledge of Agile / Waterfall Methodologies
• Knowledge of Confluence/JIRA
• Knowledge of PL/SQL, Java
  
  

Relevant Experience

• Min. Bachelor's degree or equivalent combination of education and experience;
• IT experience with significant exposure to Telco Industry Practices, Products & Services;
• Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design;
• Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA;
• Significant exposure in producing high / low level design
  
  

Other Qualifications

• Ability to work and adapt to a rapidly changing environment;
• Good interpersonal skills to interact with customers and team member
• Strong analytical, reasoning and organizational skills are essential;
• Strong communication, presentation and facilitation skills
• Ability to work in a distributed team environment across multiple time-zones
• Ability to apply business and management consulting skills
• Good personal computer and business solutions software skill
  
  

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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